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First Bank (FBNC) · 3 months ago

Fraud Risk Analyst

Greensboro, NC

Full-time

Onsite

Mid Level

3+ years exp

First Bank is seeking an experienced Fraud Risk Analyst who will be an integral member of our first line Fraud Operations team focused on detecting, analyzing, and mitigating fraud and financial transaction risk across the bank. The role involves evaluating escalations, performing due diligence, and identifying patterns of abnormal behavior to ensure the protection of clients and the bank from fraud.

Asset ManagementBankingFinanceFinancial ServicesWealth Management

Responsibilities

Fraud detection and prevention involving transaction risk assessment of the following transaction types which can include but are not limited to ACH, peer-to-peer transfers including Zelle, external transfers, bill pay, check, ATM, wire transfer, debit card and credit card transactions, mobile remote deposit capture (MRDC), remote deposit capture (RDC)

Risk analysis ranging from moderate to complex and informed escalation of transactions or trends of transactional activity over time for investigation

Research and detection of indicators of credential compromise, financial exploitation, account takeover, money laundering, attempted unauthorized access, or other related fraud and risk

Independent correlation of information across multiple data sources to effectively decision an alert, assess account risk, or complete after-action due diligence

Triage and research of high volumes of inbound communications and escalations for investigative referral

Prompt and professional communication to internal stakeholders related to a range of escalations types

Development of clear, consistent, and well-founded fraud risk guidance that can be shared with an impacted customer or external party

Facilitation of recovery and processing of fraud loss through direct collection, hold harmless, and other processes

Review of risk-related, charge off, negative balance, and dispute reports and notifications for trends and anomalies to identify potential control gaps or initiate account reviews or investigative referral

Review and assessment of account and system level controls to determine tolerance and recommended changes based on perceived threats and security risks

Effective pattern analysis across a range of data sources and development of root cause findings

Collaboration with cross-functional teams to strengthen fraud detection and awareness of related tactics, techniques, and protocols

Technology and system enhancement through proactive identification and clear communication of risk and fraud prevention process improvement opportunities

Completes annual compliance courses

Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act

Adheres to all levels of our Service Excellence standards

Performs other duties as required

Qualification

Fraud detection toolsAnalytical skillsFraud risk analysisBanking transaction typesCommunication skillsInterpersonal skillsLeadershipAttention to detailTeam collaboration

Required

Three years of related experience in the banking or financial services industry and a Bachelor's degree from a four-year college or university, or five years of related experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions may be substituted

Proven and consistent experience identifying fraud through a range of banking transaction types

Strong analytical and pattern recognition capabilities to spot trends and inconsistencies within transactional and customer data to detect, prevent, mitigate, and report high risk or abnormal activity

Proficiency in fraud detection tools, core and online banking platforms, and ability to independently complete link analysis across systems

Excellent communication and report-writing abilities and documentation of analysis in a logical manner that sufficiently supports decisions

Capacity to work calmly, communicate succinctly, and make definitive decisions under pressure

Unwavering professionalism and focus on management and handling of sensitive information with integrity

Strong interpersonal skills and ability to build positive relationships with a range of both customer-facing and back office teams

Broad knowledge of fraud risk-related behaviors, trends, patterns and typologies

Demonstrated leadership by positive example through mentorship across peer group and team

A valid driver's license is required

Preferred

Interest in fraud intelligence, cyber investigations, physical security, information security, and enterprise risk and cross-collaboration with these teams