Apply on Employer Site

Sasha Bruce Youthwork · 9 hours ago

Residential Program Manager

Washington, DC

Full-time

Onsite

Mid, Senior Level

$80K/yr - $80K/yr

4+ years exp

Sasha Bruce Youthwork (SBY) is the leading provider of homeless youth services in the DC Region, dedicated to ending youth homelessness through innovative interventions. The Residential Program Manager is responsible for overseeing the day-to-day operations of the program, ensuring compliance with contractual agreements, and providing high-quality services to clients.

CommunitiesNon ProfitSocial

Responsibilities

Oversees general program operations, including the day-to-day oversight of the program, development and implementation of policies and procedures, staffing structure, new ideas for programming, etc

Ensures that the highest quality crisis intervention, life skills, education, counseling, and housing services are provided to all clients as relevant

Works with staff to develop systems to ensure consistent, high-quality outcomes and services; assists in the development and maintenance of administrative systems to facilitate and enhance the delivery of services; conducts thorough periodic reviews of activities, program intake and other program documents, assessments, case files and supportive documentation to ensure that quality care and treatment are rendered to the clients served

Responsible for ensuring coordination and implementation of clients' services, activities and service plans if relevant, as well as updates and revisions in accordance with youth and program desires, needs and individual assessments

Ensures that all documentation, including case files, client statistics, and data entry are accurate, up to date and in compliance with grant requirements, input data into relevant databases. This may include the HMIS database and internal databases at SBY or others

Completes external and internal reports accurately and timely

Designs life skills and psychoeducation classes and groups, or partners with outside classes and groups

Manages program according to grants and contract specifications

Recommends personnel actions, including; hiring, evaluating and separating employees as appropriate

Within the framework of SBY’s clinical model, provides direct supervision to all staff who interact with clients through one-on-one supervision, staffing meetings and other formats as recommended by supervisor, Clinical Director and Director of Clinical Care

Continuously researches, designs, implements, and supervises developmentally appropriate supportive services that align with best practices

Ensures proper maintenance of all clinical, administrative and financial records

Assists in the development and implementation of Continuous Quality Assurance activities

Serves as program liaison, to internal and external stakeholders; works to create partnerships in order to bring in new referral sources and services to clients

Conducts weekly / biweekly documented staff meetings

Conducts documented weekly supervisions with each staff member within the program

Actively participates in regular supervision with consultants, trainings and conferences

Actively participate in Managers Meetings and other agency-wide meetings/functions as assigned

Promptly reports and monitors all needed repairs to the physical property, ensures that the building meets all safety requirements and promptly reports all needed repairs. Ensures regular upkeep of the property

Reports any technology related concerns such as internet outages or issues with staff or client computer performance, or connections

Other job-related duties as assigned by the Chief of Programs, Deputy Chief of Programs and/or the Executive Director

Qualification

Program managementSupervisory experienceSocial service experienceCommunication skillsOrganizational skillsHuman Services degreeHealth Care degreeSocial Work degreeCommitment to mission

Required

Must have a minimum of two (2) years professional supervisory and/or managerial experience in the human services and/or social service delivery systems

Minimum 4 years' experience working in a social service program providing services to homeless and underserved populations

Strong communication and organizational skills required

Must possess a valid driver's license and have reliable transportation; successfully complete annually the required clearances; and any required trainings as necessary

Able to work occasional evenings, overnights, weekends as needed to ensure proper staffing

Must be committed to ending youth homelessness, racial inequity, exclusion, and issues central to Sasha Bruce Youthwork's mission