Mancini's Sleepworld · 3 months ago
Mattress Specialist
Berkeley, Berkeley, CA, US
Full-time
Onsite
New Grad, Entry Level
$70K/yr - $110K/yrMancini's Sleepworld is a dynamic and innovative company specializing in mattress technology and sleep solutions. The Mattress Specialist role involves delivering exceptional customer service, demonstrating product knowledge, and assisting customers in selecting the best mattress to meet their needs.
ConsumerFurnitureRetail
Responsibilities
Deliver exceptional customer service by warmly greeting customers and approaching them in a friendly and welcoming manner
Demonstrate empathy and active listening skills to understand customers' preferences, needs, and concerns
Engage in meaningful conversations to gather detailed information about customers' sleep preferences, comfort levels, and specific requirements
Utilize extensive knowledge of mattress types, brands, materials, and features to recommend suitable options that cater to customers' individual needs
Effectively communicate the benefits and unique features of different mattresses, showcasing expertise to guide customers in making informed decisions
Conduct comprehensive product demonstrations, highlighting the superior comfort, support, and features of various mattresses
Assist customers in testing mattresses, providing expert guidance on proper posture, comfort evaluation, and support assessment
Stay up-to-date with current promotions, pricing, and financing options to provide accurate and relevant information to customers
Keep abreast of industry trends, including new mattress releases and advancements in technology, to offer the latest and most innovative products
Focus on building strong and lasting relationships with customers by delivering exceptional service and personalized attention
Strive to exceed customer expectations by going above and beyond in meeting their needs and preferences
Ensure accurate and efficient processing of sales transactions, including handling cash, credit card payments, and financing applications
Collaborate with the store team to maintain a clean, organized, and visually appealing sales floor that creates a pleasant shopping environment
Contribute to inventory management by monitoring stock levels, ensuring product availability, and maintaining well-organized product displays
Utilize the opportunity to develop and create meaningful relationships in the community that generates lifelong customers
Conduct oneself with professionalism, honesty, and integrity. Represent the company's values and maintain a positive image by upholding ethical standards and delivering on promises
Offer creative solutions and recommendations to address customer-specific sleep-related issues or challenges. Use knowledge of the product range to match customers with the best possible mattress options for their needs
Implement top-down selling strategies by identifying the key decision-maker, gaining a thorough understanding of their requirements, emphasizing premium features that promote sleep health benefits, and demonstrating the product's long-term value to secure their buy-in
Qualification
Required
You must be at least 18 years old and have a high school diploma, GED, or equivalent
Basic computer skills are required, as well as strong written and verbal communication skills
You must be a team player, able to adapt to a constantly changing environment, and possess problem-solving skills
Professionalism and a willingness to participate actively in training programs to improve product knowledge are essential
You should be customer-focused and available to work on weekends and holidays if needed
Preferred
A college degree is a plus; able to travel within 50 miles of their home address to the assigned store
Retail sales experience is a plus, as is the ability to manage conflict resolution
Benefits
PTO
Medical
Dental
Vision
401k
Employee Assistance Programs
AD&D Programs
Employee discounts
Company
Mancini's Sleepworld
Living better includes sleeping better.
Founded in 1969
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-09-17Private Equity
Leadership Team
Michael Lavelle
Chief Executive Officer
Jeff Harris
Chief Financial Officer/Chief Administrative Officer
Recent News
Seattle TechFlash
2025-05-05
Seattle TechFlash
2025-05-03
Company data provided by crunchbase