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Trividia Health, Inc. · 3 months ago

Complaint Investigator - Lab Tech II

2500, Fort Lauderdale, FL, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Trividia Health, Inc. is a company focused on health-related products and services. They are seeking a Complaint Investigator - Lab Tech II to test products returned from end users involved in customer care complaints and perform various laboratory tasks related to product evaluation and maintenance.

Health CareHealth DiagnosticsManufacturingMedical

No H1B

Responsibilities

Testing customer care returns according to established procedures (daily)

Blood Preparation (daily)

Analyzer(s) maintenance (daily / monthly / bi-monthly)

Monitor lab supply inventory levels

Determine relative priority of returns (daily)

Evaluation and disposition of field returns

Preliminary root cause analysis (daily)

Reviews and updates complaint handling system

Review of customer care return reports prepared by technicians (daily)

Prepares Reports and Status of Customer Care Investigations

Adheres to all workplace safety laws, regulations, standards and practices

Remains current and compliance with all training requirements

Assist phlebotomists

Assist in training of new personnel

Qualification

Laboratory science degreeClinical laboratory experiencePhlebotomy trainingMedical Technologist CertificationTechnical instruction comprehensionMathematical skillsColor visionProblem-solving ability

Required

Minimum of an Associate's degree (A.S.) or equivalent from two-year college or technical school in a laboratory science field plus at least two years of work experience; or a Bachelor's degree in a science, e.g., Chemistry or Biology, AND a minimum of three years of work related experience; or at least five years of experience in a clinical laboratory setting or equivalent combination of education and experience

Must be able to read, write and comprehend technical instructions, short correspondence and memos

Must be able to effectively present information one-on-one and in small group situations to peers and supervisors

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Must be able to calculate bias and standard deviation

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving a few concrete variables in standardized situations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to sit and use hands to handle small objects

The employee is required to stand, walk, reach with hands and arms, and talk or hear

The employee must occasionally lift and/or move up to 30 pounds

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus

Must be able to handle/operate meters and pipettes

Must have good color vision for viewing test strip development

Must be able to lift boxes of test strip samples of up to 200 vials

Must be able to perceive dimensional characteristics of strips