Cash Management Support Specialist jobs in United States
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Forward Bank · 3 months ago

Cash Management Support Specialist

positionMarshfield, WI, US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Forward Bank is recognized as one of the 'Best Banks to Work For' by American Banker, and they are seeking a Cash Management Support Specialist. In this role, you will be the primary point of contact for Cash Management services, providing support and troubleshooting for various banking operations and collaborating with internal teams to ensure excellent customer service.

BankingFinancial ServicesInsurancePaymentsProfessional Services

Responsibilities

Act as the main point of contact for Cash Management-related issues
Troubleshoot and resolve issues, escalating to the Cash Management team as needed
Monitor and support Positive Pay services daily, including addressing customer inefficiencies and assisting with follow-ups
Assist ACH users with file uploads, limit modifications, and troubleshooting inquiries
Provide support for Remote Deposit Capture (RDC) customers, ensuring smooth system operations
Collaborate with Digital Banking, Deposit Operations, and Office Managers to deliver integrated support
Serve as a backup for the Cash Management Specialist and Private Bankers when required
Offer support for Digital Wire-related issues and inquiries

Qualification

Cash Management servicesACHWire OriginationRemote Deposit CaptureAAP CertificationCustomer service skillsProblem-solving skillsConfidential information handling

Required

Associate degree or equivalent coursework; or 2–3 years of experience in banking or financial services
Strong problem-solving and customer service skills
Ability to handle confidential information with discretion

Preferred

AAP Certification is desirable but not required

Company

Forward Bank

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Forward Bank is a depositor-owned independent community bank serving financial services, and loans, improvement loans, to customers.
dateFounded in 1919
location
Marshfield, Massachusetts, USA
people-size51-200 employees
web-link
https://www.forward.bank/

Funding

Current Stage
Growth Stage

Leadership Team

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Bill Sennholz
President/CEO
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Sheri Dick
Chief Operating Officer
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Recent News

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Company data provided by crunchbase