Southside Bank · 3 months ago
Loan Services Supervisor
Tyler, TX, US
Full-time
Onsite
Senior Level
5+ years expSouthside Bank is seeking a Loan Services Supervisor to oversee the Loan Services and Collateral Administration Departments for both consumer and commercial loans. The role involves planning, developing, and monitoring departmental activities to ensure compliance and productivity while providing leadership to team members.
BankingFinanceFinancial Services
Responsibilities
Develops, recommends and administers goals, objectives and priorities concerning the proper functioning of the Loan Services and Collateral Administration Departments including all functions and activities
Oversees evaluates, monitors, and reports on the effectiveness of all aspects of Loan Services and Collateral Administration activities, including participation and syndications, booking, payment processing, reconciliation of loan general ledgers, exception tracking, force placed insurance for both hazard and flood policies, file review and compliance of audit and regulatory requirements as it pertains to the servicing of loans
Assists with system parameters and design to meet the needs of multiple departments
Reviews Bank loan reports; recommending and implementing methodologies to improve overall loan services activities and productivity
Analyzes, tests and trains employees for periodic software updates, and verify enhancements are working correctly
Interviews, hires, and trains employees, planning, assigning, directing work and employee performance management. Advises in the development, implementation, and administration of operational programs, processes, and procedures for optimal effectiveness and achievement of organizational goals and objectives, as well as to ensure that the Loan Services and Collateral Administration Departments maintain and enhance productivity
Reviews and recommends solutions to complex problems referred to by subordinates, requiring good judgment and frequent on-the-spot decisions
Ensures proper documentation of all departmental controls and procedures; ensures cross-checks within department for accuracy and compliance to policy and procedure, as well as applicable regulations
Authorizes exceptions to Loan Services and Collateral Administration procedures, when warranted and justified
Maintains a thorough and up-to-date knowledge of Bank policies and procedures, regulations, and servicing laws
Coordinates and assists with the training of department personnel to meet present and future operational requirements
Assigns work duties to team members
Maintains positive relationships and promotes efficiency among a group of workers
Plans and supervises the activities of others
Maintains confidentiality of all sensitive Bank information
Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide
Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees
Participates in proactive team efforts to achieve departmental and company goals
Understands and agrees to abide by the policies and procedures established at Southside Bank
Responsible for complying with audit policies and procedures as they pertain to this position
Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program
Must comply with all applicable laws and regulations
Provide leadership to others through example and sharing of knowledge/skill
Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources
Performs additional duties, as assigned or directed
Qualification
Required
High School diploma or general education degree required
Minimum Five (5) or more years of loan operations experience; prefer bachelor's degree in business administration, finance or related area
Four or more years of supervisory experience is required
Knowledge of participation/syndication servicing is required
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present information to top management
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form
Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc
Ability to prioritize, organize, and delegate assignments
Preferred
Prefer bachelor's degree in business administration, finance or related area
Knowledge of Jack Henry Silverlake core system and nCino workflow a plus
Benefits
Medical, Prescription Drugs, Dental, and Vision Insurance
Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
401(k) with a Match
Basic, Voluntary, and Dependent Life Insurance
Paid Time Off
Paid Bank Holidays
Workplace Wellness Programs
Employee Assistance Programs
Tuition Reimbursement
Company
Southside Bank
Southside Bancshares is a banking company that specializes in personal banking, business banking, mortgage, and equity lending.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2020-11-18Post Ipo Debt· $100M
1998-05-20IPO
Leadership Team
Keith Donahoe
Chief Executive Officer
Recent News
Southside Bancshares, Inc.
2025-11-07
Southside Bancshares, Inc.
2025-10-24
2025-09-22
Company data provided by crunchbase