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Cal Coast Credit Union · 3 months ago

Member Loan Specialist I,II

San Diego, CA, US

Full-time

Onsite

Entry, Mid Level

$21.55/hr - $29.93/hr

2+ years exp

Cal Coast Credit Union is a financial institution focused on providing exceptional service in a call center environment. The Member Loan Specialist role involves cross-selling loans and financial products while meeting sales goals and providing support to members with their account and loan inquiries.

BankingFinancial ServicesLending

Responsibilities

Meet/exceed a 4.00 overall service rating, as per established service standards

Meet/exceed established monthly/annual sales goals

Gathers member information for Consumer Loan applications, explaining the features and benefits of different loan types, to help members understand their financial options

Adheres to regulations, complying with internal policies, and maintaining a high level of ethical conduct

Maintains up to date knowledge of credit union products and services

Manages multiple tasks and meets deadlines, while ensuring member applications are processed accurately and efficiently

Has the ability to meet and exceed monthly sales goals and demonstrates the ability to work independently to drive results that meet member needs

Provides friendly and helpful member experience, listening to member needs, and resolving issues in a timely and effective manner

Supports all levels of service in the call center phone queues, to include online banking and card-related calls

Must maintain as California Endorsee Number in compliance with the California Department of Insurance to quote and cross-sell vehicle protection products

Stays knowledgeable of real estate loan products. Provides rate quotes that match member needs with the correct Real Estate loan product

Gathers appropriate information needed for a real estate application and sets the expectations of the loan process

Must maintain registration as Mortgage Loan Originator (MLO) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and regularly provide this unique MLO registration number to all consumers as part of their daily work in mortgage lending

Qualification

Cross-selling loansConsumer loan experienceReal estate loan experienceCalifornia Endorsee NumberMortgage Loan Originator (MLO)Call center experienceCommunication skillsOrganizational skillsTime management skillsSelf-motivationEmotional intelligenceActive listeningCreative problem-solving

Required

High school diploma or equivalent is required

2 years' experience in a financial institution or other related field, to include consumer loan experience, and proven successful performance in sales and service for Member Loan Specialist I

3 years' experience in a financial institution (with 1 of the 3 years as a Member Loan Specialist I) or other related field, to include real estate loan experience, and proven successful performance in sales and service for Member Loan Specialist II

Must maintain as California Endorsee Number in compliance with the California Department of Insurance to quote and cross-sell vehicle protection products

Must maintain registration as Mortgage Loan Originator (MLO) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)

Excellent communication skills; sound judgment, and attention to detail

Ability to work in a fast-paced call center environment

Must be available to work flexible call center hours

Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence

Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond

Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles

Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships

Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations

Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences

Values and shows appreciation for the unique qualities and experiences of each person-inclusion