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Mid Penn Bank · 3 months ago

Associate Instructor

Harrisburg, PA, US

Full-time

Onsite

New Grad, Entry Level

$20.85/hr - $27/hr

Mid Penn Bank is actively seeking an Associate Instructor to join their team to support continued growth. The Associate Instructor will be responsible for conducting company-wide employee training focused on the Retail Banking business line and ensuring compliance with operating policies and procedures.

BankingFinanceFinancial Services

No H1B

Responsibilities

Delivers Core Retail Banking education courses including but not limited to Financial Center Essentials, Financial Center Operations, and Customer Service

Understands foundational principles of in-person/virtual facilitation and classroom management

Understands and can advise customers on retail best practices; demonstrates a solid understanding of banking practices

Collaborates and partners with Retail and Bank Operations management and staff to ensure Retail Banking programs incorporate accurate and appropriate content including, but not limited to, customer service, operational procedures, product knowledge, and consultative sales/relationship building skills

Practices appropriate classroom management techniques; demonstrates appropriate pre-class planning and preparation practices; utilizes post class debrief activities; coaches and delivers feedback to participants; escalates concerns to Senior Instructor, Human Resources, and employee’s direct manager, as warranted

Utilizes online meeting applications, such as Webex. Uses various other technologies to deliver content, design materials, or complete daily work (including but not limited to Microsoft office applications, Word, Excel, PowerPoint)

Works with the Director of MPB University regarding content delivery methods and scope of priorities

Achieves goals assigned as part of MPB University’s responsibilities within the annual strategic plan. Communicates with management and staff personnel to successfully complete the stated goals and activities

Delivers engaging messages and/or presentations to a group of people which achieves the class or meeting’s objectives

Conducts a wide range of training programs to meet the needs of the Company and our employees

Monitors policy and procedure changes/updates and makes appropriate updates and changes to Retail programs as needed

Updates other training materials such as manuals and handbooks as needed

Hosts virtual training sessions; assists with classroom set-up for in-person Instructor-led training

Updates Retail training materials to reflect accurate policy, procedure, and regulatory requirements

Evaluates the effectiveness of training programs in coordination with managers and supervisors including the impact of training on learners’ job performance. Tracks, and reports the information gathered

Maintains appropriate and accurate records as well as completes all assigned reports within the specified time frame

Qualification

Retail banking experienceTeachingTraining experienceClassroom managementOnline meeting applicationsCommunication skillsCollaboration skillsFeedback delivery