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Radius Global Solutions LLC · 3 months ago

Legal Collections Agent

Jacksonville, FL, US

Full-time

Onsite

New Grad, Entry Level

Radius Global Solutions LLC is currently hiring 1st Party Litigation Collectors to join their team. The role involves initiating appropriate actions to collect past due balances while collaborating with the Legal Administrative team and attorneys to pursue legal actions when necessary.

Outsourcing

Responsibilities

Correctly setting up new collection accounts as assigned

Utilizing and employing necessary collection tools in accordance with company procedures (i.e. systems, letters, skip tracing, etc.)

Gaining an understanding of the consumer’s reason for delinquency and sources of payment

Negotiating payment arrangements

Accurately and thoroughly updating accounts in the collection system

Quickly making knowledge-based decisions to resolve the issues related to unpaid accounts

Reviewing accounts to be recommended by legal referral

Qualification

Legal collections experienceNegotiating skillsCustomer service skillsPC skillsProblem solving skillsInterpersonal skillsWritten communicationOral communication

Required

High School diploma or equivalent required, post-secondary education a plus

Previous collections, litigation, customer service, sales, or telemarketing experience required

Motivated, self-starter, with the ability to thrive in an incentive and goal oriented environment

Proficient PC skills including navigation within the collection system and other interfaces and excellent typing skills

Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal)

Demonstrated ability to communicate professionally with customer, clients and coworkers

Ability to adhere to attendance policies and schedules