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First Community Credit Union · 3 months ago

Training & Development Specialist

Coquille, OR, US

Full-time

Onsite

New Grad, Entry Level

$20/hr - $34/hr

First Community Credit Union is seeking a Training & Development Specialist to enhance employee performance through effective training processes. The role involves developing training curriculum, providing instruction on credit union platforms, and facilitating continuing education for employees.

BankingCredit CardsFinancial ServicesInsurance

Responsibilities

Optimize training processes to drive and enhance employee performance

Provide instruction on the core processing system, Quest, as well as other credit union platforms and operational procedures

Develop, revise, and implement learning curriculum while maintaining a successful tracking system for all training programs to ensure employees have completed their requirements

Develop and exhibit a thorough understanding of OnCourse Learning, our training software platform, and develop the ability to navigate through the entire system effectively utilizing all of its functions including reporting and the NMLS training portal

Provide in-depth training for Tellers and Financial Service Representatives

Train on regulatory and documentary requirements for new accounts and loans

Evaluate borrowers for creditworthiness and credit union underwriting criteria inclusive of electronic applications within the core processing system

Facilitate continuing education for credit union employees on customer service, regulations, procedural changes and other topics as needed

Deliver content in both traditional and virtual classroom environments

Use Skype, Zoom and/or other Webex tools

Research and implement other effective training methods

Possess a detailed working knowledge of Power Point, Microsoft Word and Excel software applications that is adequate to perform the duties assigned

Develop ability to utilize Camtasia software to voice presentations

Attends meetings/seminars as required

Participates and responsible for setting and attaining goals as set forth by the Credit Union

Assist employees with troubleshooting virtual classrooms remotely and other technical issues as they arise to ensure an efficient and effective training program

Responsible for new employee orientation, gathering new hire documentation, and communicating pertinent information to the managers as applicable

Acts as a backup for other human resource areas as needed

Represents the Credit Union with honesty, integrity and trust at all times

Adheres to established internal policies and procedures for compliance

Completes required compliance training in a timely manner and complies with all regulations within scope of the position

Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations

Performs other duties as assigned

Be willing to perform any duty (beyond Essential Functions above) as assigned

Demonstrate the ability to effectively handle various situations and issues as they relate to staff, management, volunteers, vendors, and others encountered in the daily operations of the Credit Union

Maintain a general knowledge of all of the credit union’s products and services

Is exceptional at problem solving issues as they arise and demonstrates the ability to perform analytical thinking and application of concepts

Demonstrates ability to work independently, is self-motivated and a self-starter

Demonstrates exceptional judgement with knowing when to trouble shoot concerns and/or bring to the attention of management

Promote an atmosphere of teamwork throughout the credit union

Confidentiality is of the utmost importance

Qualification

Training developmentOnCourse LearningCore processing systemPowerPointMicrosoft WordMicrosoft ExcelCamtasiaOral communicationWritten communicationRelationship buildingProblem solving

Required

This position requires a high school diploma or equivalent

Must demonstrate a positive attitude, a professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously