SPI - Specialty Products & Insulation · 4 months ago
Customer Service & Sales Representative
El Dorado, KS, US
Full-time
Onsite
New Grad, Entry LevelSPI - Specialty Products & Insulation is seeking a Customer Service & Sales Representative to assist with customer inquiries and sales. The role involves managing calls, maintaining customer databases, and supporting warehouse tasks as needed.
CommercialConstructionIndustrial Manufacturing
Responsibilities
Attract potential customers by answering product and service questions
Suggest additional products and services to potential and current customers
Manage large amounts of inbound and outbound calls
Anticipate customer needs, following up with previous customers to offer reorders or additional services
Responsible for product knowledge to answer customer questions
Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities
Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features
Closing sales and achieving sales targets
Create and maintain a database of current and potential customers
Assist with administrative tasks and warehouse work as needed
Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed
Participate in monthly and/or annual physical inventories
Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory
Stock, organize, and maintain showroom to maximize sales and maintain inventory
Maintain proper project details, documentation, and orders for specific large projects
Qualification
Required
High school diploma/GED or equivalent work experience
Customer service oriented with strong telephone, computer, and multi-tasking skills
General knowledge of warehouse operations
Must be able to operate a forklift and/or pallet jack
Basic math and computer skills
Ability to write legibly and communicate clearly with professionalism and courtesy
Experience with inventory/inside sales and/or demonstrated success working with customers
Company
SPI - Specialty Products & Insulation
SPI is a global leader in the Distribution and Specialty Fabrication of insulation products for Thermal, Acoustic, Fire Protection and Refractory applications.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-27Acquired
Leadership Team
Ray Sears
Chief Executive Officer
Keith Bolt
CFO
Recent News
AltAssets Private Equity News
2025-10-09
Company data provided by crunchbase