Usherwood Office Technology · 4 months ago
Integration Services Specialist
Syracuse, NY, US
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $21/hrUsherwood Office Technology is a provider of office technology solutions, and they are seeking an Integration Services Specialist to provide technical support for various devices throughout their life cycle. This role involves working closely with multiple teams to support clients' connectivity needs and providing remote assistance for issues related to multifunction printers, surveillance devices, and more.
Information Technology
Responsibilities
Support the initial configuration, network connectivity, and applications associated with a new deployment (via onsite or remote)
Support Managed print applications: Uniflow, Papercut, Goldfax
Support common connectivity, driver, and application requests
Install, maintain, and support print, surveillance, AV display, and phone applications
Send, receive, and coordinate client deployment surveys
Create and maintain process documentation
Interact with highly technical and non-technical customers equally, including end-users, project managers, engineers, sales, and senior staff members
Qualification
Required
Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience
Experience in IT helpdesk, customer service or support capacity is encouraged
A+ certification and Network+ certification or ability to attain within first six months
Working knowledge of Microsoft Windows, Mac OS, and applications
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
Working knowledge of print related applications and utilities related to Canon, Xerox, HP and Fiery
Ability to prioritize and multitask assigned tasks in a fast-paced work environment
Strong written and verbal communication
Ability to appropriately communicate with customers of all temperaments effectively via phone, email or onsite
Ability to work both independently and in a team environment
Ability to learn and master specific applications
Benefits
Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
20 days of paid time off
Cellphone allowance
Company paid life insurance and long-term disability insurance
401(k) plan with matching company contribution
Paid training and certification opportunities
Annual company store allowance
Company
Usherwood Office Technology
Usherwood Office Technology is an information technology company specializing in printers and copiers.
Founded in 1976
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Flamik
Chief Financial Officer
Recent News
Central New York Business Journal
2025-06-19
Central New York Business Journal
2024-11-11
Business Journals
2022-12-09
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