MSI Computer Corp. (MSI USA) · 5 months ago
Account Manager - Retail/ E-tail
City of Industry, CA, US
Full-time
Onsite
Mid Level
$80K/yr - $100K/yr
3+ years expMicro-Star International (MSI™) specializes in the design and manufacturing of motherboards and interface cards. The Account Manager – Retail / E-tail is responsible for developing retail and e-commerce accounts, managing client relationships, and leveraging analytics to drive revenue growth.
Computer Hardware
No H1B
Responsibilities
Serve as the main point of contact in all matters related to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Handle inquiries and requests from customers and address their needs
Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
Meet regularly with other team members to discuss progress and find new ways to improve business
Generate progress reports for clients and senior leaders within the organization
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Qualification
Required
Minimum 3-5 years of experience in sales, account management, or similar role with customer interaction
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
Internship or professional experience in a sales or customer service role
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Benefits
Competitive base pay
Performance bonus
Commission package
10 days of paid national holidays
Paid time off (sick + vacation)
100% covered Medical, Dental, Vision, and Basic Life AD&D Insurance for employee, with optional dependent coverage
401K retirement plan with employer match
Employee engagement and annual event
Company
MSI Computer Corp. (MSI USA)
MSI is a world leader in gaming, content creation, business & productivity, and AIoT solutions.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase