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Purple Communications, Inc · 3 months ago

Customer Experience Supervisor

Austin, TX, US

Full-time

Onsite

Mid Level

Purple Communications, Inc. is a leading provider of communication services for the deaf and hard of hearing communities. They are seeking a Customer Experience Supervisor to oversee customer care members, provide direction and training, and resolve customer issues effectively.

MessagingTelecommunications

Responsibilities

Supervise all Customer Care members and workflows

Provide direction and training to all team members

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information