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Greylock Federal Credit Union · 4 months ago

Senior Teller Supervisor, West Street Branch

Pittsfield, MA, US

Full-time

Onsite

Mid, Senior Level

$22.11/hr - $32.77/hr

3+ years exp

Greylock Federal Credit Union is a community-focused financial institution serving over 100,000 members. They are seeking a Senior Teller Supervisor to oversee teller operations, provide exceptional member service, and ensure compliance with regulatory guidelines while promoting branch business development.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures

Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc). Cross-trained to effectively image checks to assist with the Branch Capture function. Balances cash, work and ensures proper documentation is signed and stamped at end of day

Actively cross sells and provides information concerning Credit Union products and services in accordance with Credit Union policies. Promotes Branch business development and seeks to broaden member base. Responds to member inquiries and refers to Member Services for further action as needed

Adheres to branch security practices and guidelines (secures work station, keys, combinations, key-card and member information), and regulatory compliance. Accountable for organizing work station, inventorying cash/coin, requesting currency and hand counting upon receipt. Keeps abreast of ongoing changes, specific to job knowledge, through the use of comprehension exercises, questionnaires and the GOLD/BVS (Greylock Online Learning and Development) courses

Assists with supervising the daily set-up of the teller line and assigns teller operational responsibilities. Coordinates scheduling. Mentors others in developing skills to achieve individual and branch-specific goals. Initiates disciplinary action as warranted and completes yearly Performance Reviews

Provides ongoing training for procedural changes, CORE updates, Sales, Product Knowledge, Security Practices and Regulatory Compliance. Facilitate frequent coaching sessions to enhance and inspire staff development

Vault Certified and ensures teller, vault and branch defined cash limits are maintained to minimize risk and exposure. Ensures that all vault operating and cash handling policies and procedures are complied with

Actively participates in all sales campaigns through the use of the Product Knowledge Center, TMA and forums

Is accountable for performing the key job requirements of a Teller Supervisor

Accountable for, in conjunction with Branch Manager, the annual audit requirements. Performs additional supervisory and audit functions including required annual audits

Uses Greylock’s principles of Relationship Decisioning

Manages the vault, including serving as the Vault Teller for a minimum of six months during the year

Acts as liaison between Credit Union and program administrators and maintains related records

Acts as an approver of transaction overrides. Is ATM balance certified. Re-verifies teller cash drawer when necessary and corrects teller errors. Can open and close branch

Thorough understanding of CETO and cash limits

Responsible for the training and development of new teller staff and teller supervisors

Oversees the branch in the absence of the Branch Manager

Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations

Qualification

Cash handling proceduresRegulatory complianceSupervisory experienceMicrosoft OfficeInterpersonal skillsProblem solving skillsAttention to detailTeam player

Required

High School diploma or its equivalent plus specialized training and coursework

Good organizational, interpersonal, communication, problem solving skills and attention to detail required

Ability to efficiently and effectively service high a volume of transactions

Perform as a team player, displaying positive and professional attitude toward members and co-workers

Ability to use various types of office equipment, including office software, spread sheet applications and adding machines and PC proficient in Microsoft Office

Ability to lift up to 25 pounds and stand for a long period of time