Angeion Group · 4 months ago
Project Support Associate
Philadelphia, PA, US
Full-time
Hybrid
Entry Level
$20/hr - $20/hr
2+ years expAngeion Group is seeking a Project Support Associate to assist with professional communication and documentation handling for class members. The role involves supporting interdepartmental functions and managing day-to-day administrative tasks associated with assigned cases.
Law Practice
Responsibilities
Supports interdepartmental functions including but not limited to:
Accounting
Ops
Admin
Conducts day-to-day communication with class members for multiple cases as assigned
Position is hybrid/ must come into the office on Mondays, Tuesdays, and Wednesdays on your team’s assigned week. Failure to come into the office on your assigned day will result in an occurrence and may lead to termination
Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed
Professionally and expertly conducts telephone communication with class members, ensuring class members receive timely and accurate information that meets their needs
Reviews each assigned email inbox daily, providing satisfactory responses to each class member’s email in the assigned SLA (Service Level Agreement)
Works effectively with project managers and/or project support specialists to ensure escalated class member situations are resolved in a timely manner
Independently handles all day-to-day administrative responsibilities associated with each assigned case
Handles sensitive information and data for special cases concerning secure information, as needed
Proactively review and understand all documentation associated with each assigned case
Assists with the formatting, proofreading, and testing of any documents, websites, and/or email notices associated with a case, as needed
Assists with the creation of canned responses, IVR scripts
Assists with additional administrative tasks, as needed
Assists with Admin inbox and court listener tasks
Handles tasks requiring strong attention to detail after completing extensive training; these tasks may include, but are not limited to claim processing, documentation handling, and phone outreach assignments etc
Assists with training individuals in administrative roles, upon request of manager
Assists individuals in administrative roles with escalated customer service situations
Assists individuals in administrative roles with minor questions and concerns, upon request of manager
Continually works toward strengthening knowledge of industry and all relevant applications (Liquid Planner, Zendesk, SharePoint, Courtex)
Communicates regularly and effectively with all colleagues
Meets regularly with managers to provide feedback and facilitate communication
Adheres to all business processes while performing tasks
Able to take on new tasks and responsibilities as needed
Performing other work-related duties as assigned by management
Qualification
Required
Minimum of (2) year of professional experience in a customer service/administrative role
Minimum of (1) year of professional experience in the Administrative Associate position
Excellent communication and customer service skills a must
Demonstrated ability to independently prioritize tasks
Must be able to come into the office a minimum of 6 days a month
Ability to organize and manage multiple priorities
Ability to multi-task and manage time effectively
When working remotely, employees must be available and online during core business hours
Excellent organizational skills with an eye for details
Ability to be flexible to adapt and act quickly when urgent matters require it
Display the technical skills necessary to perform all job functions
Project a positive, professional image toward clients, vendors and staff in all interactions and situations
Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company's senior management
Must be able to work independently and within a team and possess a positive, "can-do" attitude
Excellent computer skills including all MS Office applications. (Word, excel, outlook, PowerPoint) required
Must have strong customer support orientation (for internal/external customers) and demonstrate professional demeanor
Company
Angeion Group
Angeion Group is an innovative and internationally recognized settlement administration company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-10-07Acquired
Leadership Team
Steven Weisbrot
President and Chief Executive Officer
Nichola Timmons
Executive Vice President, Legal Operations & Strategy
Recent News
2026-01-06
2025-12-09
Company data provided by crunchbase