Farah & Farah Personal Injury Lawyers ยท 5 months ago
Intake Specialist
Jacksonville, FL, US
Full-time
Onsite
Entry Level
2+ years expFarah & Farah Personal Injury Lawyers is seeking a compassionate and dedicated professional to join their team as an Intake Specialist. In this role, you will create the first impression for clients, providing essential support and guidance while collecting sensitive details to assess determination of a case.
Law Practice
Responsibilities
Offer empathetic and attentive support to clients, whether they are facing challenges or seeking information
Guide clients through our services with knowledge and understanding
Maintain a consistent and high-quality client experience
Utilize active listening and multi-tasking skills to collect and document information from calls for assessment
Keep case files up-to-date and manage daily updates
Qualification
Required
2+ years of prior experience in customer service, account management or call center roles
Passion for helping others with a strong sense of empathy
Ability to interact with clients and colleagues with kindness and respect
Excellent verbal, listening, and written communication skills, with a keen attention to detail
Proven ability to work effectively in a team environment
Proficient in computer tasks, including data entry, Microsoft Word, and Excel
High School Diploma Required
Preferred
Familiarity with call center CRM systems to document information preferred
Two- or Four-Year Degree preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Employer Paid Short Term Disability and Basic Life Insurance
Company
Farah & Farah Personal Injury Lawyers
At Farah & Farah, we work as a team to give our clients cases the resources and dedication they deserve.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eddie Farah
Founding Partner
Company data provided by crunchbase