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Munson · 3 months ago

Information Technology Network Manager

Utica, Utica, NY, US

Full-time

Onsite

Senior Level

$75K/yr - $85K/yr

Munson is seeking a proactive Information Technology Network Manager to oversee IT operations. This role involves maintaining IT systems, ensuring network security, and leading digital transformation initiatives while fostering an exceptional user experience across the organization.

ArtMuseums and Historical Sites

Culture & Values

Responsibilities

Provides comprehensive network support across multiple operating systems and platforms

Maintains and optimizes network security, backup systems, and disaster recovery protocols

Coordinates equipment procurement, installation, upgrades, and configuration management

Working with our outside consultant, conducts regular security assessments, vulnerability testing, and compliance audits

Manages relationships with external IT vendors, cloud service providers, and technology partners, overseeing procurement and administration of external services

Collaborate with vendors to address technical issues, evaluate new technologies, and negotiate service contracts to meet organizational needs

Oversees web-based services, learning management systems (LMS), and student information systems

Oversee the resolution of technical issues and service requests, serving as an escalation point for complex problems

Ensure the maintenance and optimization of IT infrastructure, including networks, servers, workspaces, classrooms, and computer labs

Implement and enforce standards and policies for networking, computing, security, and data services to maintain system reliability and integrity

Collaborates with academic departments on educational technology integration and digital pedagogy support

Helps to ensures the Family Educational Rights and Privacy Act (FERPA), the General Data Protection Regulation (GDPR), and other data privacy compliance across all systems

Manages cloud infrastructure, hybrid environments, and SaaS application portfolio

Develops and implements data governance policies and procedures

Supervises, evaluates, and coaches a team of four IT professionals, (technicians and specialists), and student workers, fostering a culture of continuous learning

Provides guidance, support, and ongoing training to team members to enhance their technical skills and customer service abilities

Coordinate tasks and projects across the department, enduring efficient allocation of resources and timely completion of deliverables

Develops comprehensive IT strategic plans aligned with organizational goals and budget cycles

Helps evaluate and recommend emerging technologies (AI, IoT, cloud services) for potential organizational adoption

Develop and implement business continuity plans to mitigate risks and minimize operational disruptions during emergency situations or data loss incidents

Work with directors and department heads to establish and enforce policies and procedures governing the use of computer systems, network infrastructure, and shared electronic resources

Implements business continuity and incident response procedures

Manages annual IT budget, including capital expenditures and operational costs

Negotiates contracts and manages vendor relationships to optimize value

Implements cost-effective solutions while maintaining service quality standards

Serve on interdepartmental committees as requested and complete other duties as assigned

Qualification

Network securitySystems managementCloud servicesLeadership experienceMicrosoft Windows ServerEnterprise networking equipmentCybersecurity best practicesVirtualization platformsData governanceCommunication skillsProject managementMentoring technical staff

Required

Bachelor's degree in Information Technology, Computer Science, or related field preferred; OR Associate's degree with relevant industry certifications and additional experience

Proven experience in a supervisory/leadership role within the IT field required

Strong technical proficiency in networking, server administration, and systems management

Experience with a variety of operating systems and software platforms, including Microsoft Windows Server and Office Suite, macOS, and Google Workspace

Knowledge of network security principles and technologies, such as firewalls, switches, and access points

Demonstrated leadership ability, excellent communication and interpersonal skills with the ability to collaborate effectively with colleagues, students, and stakeholders at all levels

Professional certifications such as ITIL, CompTIA A+, or vendor-specific certifications are highly desired

Ability to work collaboratively with faculty, staff, and students

Strong knowledge of Microsoft Server environments (2016/2019 or newer) and network infrastructure

Experience with enterprise networking equipment (Fortinet, Cisco, or equivalent)

Understanding of cybersecurity best practices and compliance requirements

Familiarity with virtualization platforms, cloud services (Azure, AWS, Google Cloud), and backup/recovery systems

Knowledge of identity management systems and access controls

Strong written and verbal communication skills for diverse audiences

Demonstrated project management and problem-solving abilities

Experience training and mentoring technical staff