Alaska Behavioral Health · 5 months ago
Administrative Support - Billing Department
United States
Full-time
Remote
New Grad, Entry Level
$19.23/hr - $24.89/hrAlaska Behavioral Health is dedicated to improving the lives of clients through exceptional behavioral healthcare services. The Administrative Resource Specialist will provide customer service, financial assistance, and administrative support within the Billing Department, ensuring efficient operations and timely communication with clients and internal teams.
Health CareMedicalMental HealthNon Profit
Responsibilities
Welcomes new clients in a pleasant, efficient, and professional manner while relaying insurance coverage information, client responsibility, and payment options
Assists with collection and review of insurance verification to determine a consumer’s eligibility, coverage, and benefits; collects proof of income and assists consumer in completing a sliding fee scale when appropriate
Meets with consumer to explain determination of benefits and any financial responsibilities they may have
Assists consumer in setting up a payment plan when applicable
Assists with ongoing collection of financial resource information on an as needed basis such as: updated private insurance cards or Medicare/Medicaid cards, guardian/guarantor information, demographic information, co-payments, and prior authorizations
Communicates information regarding coverage and benefits, sliding fee scale, payment plan, change in payor source, guardian information or demographic information to the Billing and Clinical Records Department in a timely manner
Answers incoming insurance related inquiries in a timely manner relaying necessary information to both internal and external parties
Forecasts payer authorization needs based on client insurance verification
Tracks and obtains payer authorization as needed, renewing authorizations prior to expiration or exhaustion
Works alongside the Reception and Billing Team in providing administrative assistance and general office functions necessary to maintain day-to-day operations for Clinical Teams, Medical Providers and Program Staff
Must use initiative to maintain productivity and meet job requirements
Completes work accurately and according to procedure
Performs work according to department and Management standards
Understand and abide by all Corporate Compliance, HIPAA, and Security policies and code of conduct by displaying ethical behavior as it applies to the scope and authority of the job
Adheres to the company’s Code of Conduct and Business ethics
Qualification
Required
Attention to detail and accuracy
Knowledge of Microsoft Word, managing a multi-phone line and previous Electronic Health Record experience
Knowledge of private insurance companies and Alaska Medicaid and Medicare, including how to determine coverage and benefits
Ability to use multiple computer systems simultaneously
Knowledge of basic medical office functions and procedures
Knowledge of scheduling an array of medical/clinical services for multiple providers in multiple locations
Benefits
Eligible for up to 5% in incentive based on organizational and company goals
Student Loan Repayment and Tuition Assistance is Available – Professional Growth is encouraged!
AKBH offers generous benefits including two healthcare options for employees and their dependent children
401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH
PTO is accrued at the rate of five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year
PTO is used for company recognized holidays
Company
Alaska Behavioral Health
Alaska Behavioral Health is the largest community-based mental health & behavioral healthcare services provider in the state of Alaska.
Founded in 1974
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Bob Woodruff Foundation
2024-07-31Grant
Leadership Team
Joshua Arvidson
Chief Operating Officer
Pamela Kennedy, LPC S NCC CHPC
Chief Patient Experience Officer
Recent News
2025-03-01
Company data provided by crunchbase