Murphy Auto Group, Inc. · 5 months ago
SERVICE WRITER
Graniteville, SC, US
Full-time
Onsite
New Grad, Entry LevelMurphy Auto Group, Inc. is seeking a Service Writer to facilitate automotive services and repairs. The role involves interacting with customers to ascertain vehicle issues, preparing repair orders, and maintaining automotive records while ensuring customer satisfaction.
Automotive
Responsibilities
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintains automotive records by recording problems and corrective actions planned
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Other duties as assigned
Qualification
Required
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintains automotive records by recording problems and corrective actions planned
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Other duties as assigned
Company
Murphy Auto Group, Inc.
Murphy Auto Group (MAG) is an automotive company based out of Tampa Florida.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Dennis Murphy
CEO
Imran Qureshi
Chief Operating Officer
Company data provided by crunchbase