Firefighters First Credit Union · 5 months ago
Branch Manager - Garland, TX
Garland, TX, US
Full-time
Onsite
Mid, Senior Level
$91K/yr - $101K/yr
3+ years expFirefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. They are seeking a dynamic and enthusiastic leader to manage branch operations, lead and develop their team, and promote membership expansion while delivering exceptional service.
Responsibilities
Managing all regional office operations. This includes performing routine audits as necessary and fulfilling fiduciary responsibilities
Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels, from traditional phone interactions to in-person conversations to Improve the Financial Lives of Our Fire Family, and ensuring every member, every time, is receiving legendary service across all interactions
Promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal. This includes working with the business development team when needed to support this effort
Handling escalations which include researching and responding to member inquiries in a timely manner. This includes working with other departments to coordinate responses, research, resolutions, or carry out other required duties to support our membership
Effectively managing lending and deposit pipelines
Forecasting and scheduling teams to provide members with adequate coverage each day
Regularly meeting with each team member, managers and FSCs, to coach and mentor to ensure alignment around FFCU’s mission, vision, and values
Providing team members with training, tools, and resources to successfully perform their jobs
Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed
Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union
Leading change by identifying opportunities that consistently raise the bar and improve service levels
Assisting the Credit Union with executing the business plan of the organization
Qualification
Required
Bachelor's degree
Minimum of 3 years' experience as a branch manager or a financial services branch representative
Experience supervising or managing employees
Experience with sales and operations at a financial institution
All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements
Benefits
Competitive salary with a pay for performance bonus
Fully paid Medical, Dental, and Vision benefits package for employees.
Fully paid Life insurance, AD&D, short and long-term disability coverage
401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
Pet Insurance
4 weeks of PTO annually including 2 ½ days of float time.
9 paid holidays plus 2 half days
Company
Firefighters First Credit Union
Firefighters First Credit Union prides itself in being the trusted provider of premier financial services to our Fire Family since 1935.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dixie Abramian
President/CEO
Mike Mastro
President/CEO
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