Sun & Ski Sports · 3 months ago
All Shop Lead
87 - CHAR NC, Charlotte, NC, US
Full-time
Onsite
Mid, Senior Level
2+ years expSun & Ski Sports is seeking a Bike & Snow Shop Lead who is passionate about leading a high-performance team in a dynamic shop environment. The role involves overseeing customer experience, coaching team members, and optimizing operations to create an engaging space for both customers and staff.
Retail
Responsibilities
Ensure the team consistently provides exceptional customer service that goes above and beyond expectations
Provide prompt, high-quality service on all shop repairs and tune-ups
Ensure all shop paperwork is accurately completed
Thoroughly inspect all equipment and document any deficiencies found during repairs that were not initially reported on the service ticket
Drive sales on merchandise, accessories, and service labor
Train, develop, and evaluate shop associates to support their growth and ongoing improvement
Identify operational issues or customer challenges and propose practical, effective solutions
Ensure all bike shop team members follow Sun & Ski Sports policies and procedures
Attend in-store and off-site bike clinics to enhance technical and product knowledge
Represent Sun & Ski Sports within the local community to build brand awareness and loyalty
Assist with bike, cycling, and snow sport events to promote products and services
Maintain open communication with store leadership and the Home Office to stay aligned with company initiatives
Minimize inventory loss, both internal and external, and ensure accurate handling of all cash transactions
Qualification
Required
Minimum of 1+ years of management experience, with proven ability to lead, motivate, and develop high-performing teams
2+ years of retail and/or bike shop experience required; hands-on technical knowledge is a strong plus
Understanding of retail business operations, including inventory control and shrink reduction strategies
Skilled in networking, recruiting, interviewing, training, and developing others for success
Exceptional interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and corporate leadership
Strong organizational skills with the ability to prioritize, multitask, and manage deadlines in a fast-paced environment
Capable of problem-solving and decision-making with keen attention to detail and accuracy
A true outdoor enthusiast with a love for cycling, skiing, snowboarding, and related activities — you're not just selling the gear, you live the lifestyle
Benefits
Health, Vision, and Dental Insurance
Employer-Paid Basic Life Insurance
Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
Paid Time Off (PTO)
401 (k) Plan + Company Match
Employee Purchase Discount
Company/Vendor sponsored Product Knowledge/Training Adventure trips
Company
Sun & Ski Sports
Since 1980, Sun & Ski Sports has been inspiring adventure.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sicily Dickenson
Chief Marketing Officer
Company data provided by crunchbase