NetPlanner Systems, Inc. · 4 months ago
Inside Sales / CSR Representative
RALEIGH, Apex, NC, US
Full-time
Onsite
Entry, Mid Level
$18/hr - $31/hr
2+ years expNetPlanner Systems, Inc. is seeking an Inside Sales / Customer Service Representative to manage inbound inquiries, generate quotes, process orders, and support the outside sales team. This role requires a strong understanding of low voltage products and a commitment to delivering exceptional customer service.
Information TechnologyProfessional Services
Responsibilities
Respond to customer inquiries via phone and email, providing product information, pricing, and availability
Prepare and follow up on quotations, ensuring accuracy and timely delivery
Process sales orders and coordinate with fulfillment teams to ensure on-time delivery
Identify upselling opportunities and suggest complementary products based on customer needs
Collaborate with outside sales representatives to support account growth and customer retention
Maintain accurate records of customer interactions, quotes, and order history in CRM systems
Monitor inventory levels and communicate stock-outs or delays to customers
Stay informed on industry trends, competitive products, and pricing strategies
Assist with walk-throughs, surveys, and technical documentation when needed
Adhere to all company safety requirements
Perform other duties as may be assigned
Regular and prompt attendance and punctuality
Working long hours may be required to meet business needs and is considered an essential function of this position
Qualification
Required
Excellent communication and interpersonal skills
Proficiency in Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot)
Ability to multitask and manage competing priorities in a fast-paced environment
Detail-oriented with strong organizational and problem-solving skills
Comfortable working independently and as part of a collaborative team
High school diploma or equivalent required
Preferred
associate or bachelor's degree preferred
2+ years of experience in inside sales
Strong knowledge of low voltage systems and components (e.g., Cat6 cabling, PoE devices, control panels)
Company
NetPlanner Systems, Inc.
NetPlanner Systems is one of the Southeast’s leading providers of IT-based solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Clint Bridges
Founder/Principal/CEO
Todd Barton
Chief Technology Officer (CTO)
Company data provided by crunchbase