Amen Clinics, Inc. · 3 months ago
Technical Support Specialist Tier III
Costa Mesa, Costa Mesa, CA, US
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
3+ years expAmen Clinics, Inc. is seeking a Tier 3 IT Support Specialist to serve as the escalation point for complex technical issues. This senior-level position involves providing expertise across desktops, servers, networks, and business-critical applications, while also assisting with IT infrastructure projects and security initiatives.
Mental Health Care
Responsibilities
Respond to incoming help desk calls and emails from users and provide real-time senior-level support
Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications
Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy
Assist with network administration tasks, including switch, firewall, and wireless troubleshooting
Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems
Support and administer the organization’s VoIP/telephony/telehealth systems
Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints
Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365
Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff
Document issues, resolutions, and processes in the ticketing system with accuracy and completeness
Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team’s overall capability
Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts
Qualification
Required
Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered)
Minimum 3–5 years in IT support, with at least 1–2 years at the Tier 3 or senior support level
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications
Excellent troubleshooting, documentation, and communication skills
Ability to handle multiple priorities and escalate issues appropriately
Preferred
CompTIA Network+ or CCNA strongly preferred
Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies
Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable
Additional certifications (e.g., Azure, VMware, security-focused) are a plus
Company
Amen Clinics, Inc.
Amen Clinics specializes in brain health and innovative diagnosis and treatment for a wide variety of neuropsychiatric, behavioral and learning problems among children, teenagers and adults.
201-500 employees
H1B Sponsorship
Amen Clinics, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Christine O'Neill
CFO
Kathy Rodriguez-Abbott, MBA
Co-Chief Operating Officer - Head of Western Division
Company data provided by crunchbase