Scott Insurance · 3 months ago
Regional Benefits Operations Manager
Raleigh, NC, US
Full-time
Hybrid
Mid, Senior Level
2+ years expScott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. The Regional Benefits Operations Manager will oversee Account Manager performance, lead team training efforts, and assist with escalated client requests in a strategic and highly visible role.
Financial ServicesInsurance
Responsibilities
Lead Employee Benefits Account Managers in your assigned region, monitor their workflows, and work with the VP of Benefits Operations on team development
Resolve complex and/or escalated client requests
Spearhead team training efforts and present continuous improvement/career development opportunities
Monitor individual and team performance through productivity metrics, coaching, and training
Conduct 1:1 meetings with direct reports and deliver annual performance reviews – providing constructive feedback and measurable goal planning
Participate in leadership meetings (reporting results and recommendations) and set policy changes to drive process improvement efforts and enhance company culture
Collaborate with Talent Acquisition to interview, hire, and onboard new team members
Communicate cross-functionally and build strong relationships with Producers and departments such as: Accounting, Talent Acquisition, HR and IT
Work closely with Producers to create efficiencies and improve overall team performance
Provide exceptional service to colleagues and clients
Other duties as assigned
Qualification
Required
Active Life & Health license or the ability to obtain a license within 90 days of employment
Significant benefit coverage knowledge including self-funded insurance and captives
2+ years of people management experience within the employee benefits space
Willingness to travel (30-40%) across the Scott Insurance footprint
Must have the ability to problem solve and make decisions with little oversight
Understanding of agency management system functionality, service, and sales processes
Strong communication, people management, and conflict resolution skills
Preferred
Agency or carrier experience preferred (not required)
BA/BS degree preferred (not required)
Knowledge of Zywave and Applied Epic preferred (not required)
Benefits
Excellent benefits and retirement programs
Company
Scott Insurance
Scott Insurance,is one of the largest independent, employee-owned providers of commercial insurance.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Mann
COO/CFO
M
Matt Webb
CIO
Recent News
Seattle TechFlash
2025-04-23
2025-01-22
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