Passumpsic Bank · 3 months ago
Digital Experience Officer
Saint Johnsbury, VT, US
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$99K/yr - $125K/yr
7+ years expPassumpsic Bank is focused on enhancing user-centric digital solutions for customers. The Digital Experience Officer will lead the bank's digital strategy, ensuring optimal customer engagement across all digital channels while collaborating with cross-functional teams to integrate new digital products and improve the overall digital experience.
BankingFinancial Services
Responsibilities
Own the digital banking roadmap, ensuring alignment with enterprise strategy and customer expectations
Serve as the Bank’s subject matter expert in digital banking, payments, and emerging technologies (e.g., FedNow, tokenized deposits, blockchain)
Represent the Bank at national conferences, industry forums, and regional events to position Passumpsic as a digital leader
Provide insight into emerging trends and advise on strategic opportunities
Lead product management for digital banking platforms (Alkami, Fiserv Premier integrations, Glia, and future technologies)
Partner with the CIO, IT Manager, and Technology Coordinator to deliver new capabilities
Oversee vendor relationships related to digital platforms and services
Ensure digital products meet compliance, risk, and audit standards
Champion adoption of digital platforms by customers and staff
Partner with Information Technology, Retail Banking, Lending, Operations, and Marketing to ensure effective rollouts, staff readiness, and customer communication
Develop KPIs and dashboards to track digital engagement, adoption, and satisfaction
Drive continuous improvement of digital services through feedback loops, user testing, and analytics
Build relationships with peer banks, fintechs, and associations to identify new opportunities
Act as a regional voice for digital transformation, publishing thought leadership and participating in panels
Collaborate with community partners to align digital banking advancements with the Bank’s mission and values
Qualification
Required
7–10 years of progressive leadership in digital banking, fintech, or related financial services
Proven experience with digital platform strategy, implementation, and vendor management
Strong understanding of banking technology systems, payments, and regulatory requirements
Excellent communication, executive presence, and ability to represent the Bank externally
Demonstrated ability to lead cross-functional teams and influence without direct authority
Visionary thinker with practical execution skills—able to translate trends into actionable initiatives
Company
Passumpsic Bank
Passumpsic Bank is a full-service financial organization offering the products, services and financial expertise.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Kisch
President and CEO
Recent News
2025-12-11
vermontbiz.com
2025-08-15
Company data provided by crunchbase