Saint Joseph's College · 3 months ago
Student Jr. Help Desk Technician (Internship)
Saint Joseph's College, Standish, ME, US
Internship
Onsite
InternSaint Joseph's College of Maine is seeking students for an internship opportunity in their Information Technology Department. The role involves providing help desk operations customer support and coordinating IT administrative functions, including troubleshooting equipment and assisting users with various IT issues.
Higher Education
Responsibilities
Processing Help Desk requests for assistance by entering relevant information into the Ticketing System
Assisting in maintaining, troubleshooting, setting up all equipment relating to Information Technology
Assisting users with password resets, software inquiries, and connectivity issues; but not limited to. Remotely and in person
Processing ticketing system requests as assigned in time appropriate manner
Providing maintenance, deployment, and repair for all SJC issued devices such as computers and printers, escalating when necessary
Installing and configuring all software
Maintaining related inventory records
Updating the Department’s documentation when needed
Ensuring that the Department's online content accurately reflects current IT policies, events and initiatives
Assisting with general department daily operations
Notifying supervisor of potential unsafe cybersecurity practices
Collaborating with IT staff and other College staff to encourage the thoughtful and creative innovation of new technologies or ideas
Providing assistance to other members of the IT Team
Qualification
Required
Actively pursuing a Degree in the Information Technology field or Attending Technical School with focus on Information Technology
Strong communication skills, both verbal and written
Problem-solving abilities and a customer-focused attitude
Basic knowledge of computer systems and software, ex. Windows, macOS, Google etc
Ability to work in a fast-paced environment and manage multiple tasks
Video Display Terminal Training (to be completed upon hire)
Company
Saint Joseph's College
Saint Joseph's College offers science, psychology, nursing, and sports and exercise science programs.
Founded in 1912
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jonathan Greven
Sr. VP Finance & Administration - Chief Financial Officer
Chip Stiles
Associate Vice President & Chief Information Officer
Recent News
Company data provided by crunchbase