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Hensley Industries · 4 months ago

Customer Service Representative – Import/Export Logistics

Dallas, TX, US

Full-time

Onsite

Mid Level

3+ years exp

Hensley Industries is a global business focused on the construction and mining markets. They are seeking a strong-willed and organized Customer Service Representative – Import/Export Logistics Specialist to manage all aspects of import and export shipments, ensuring compliance with international shipping laws and regulations.

AutomotiveIndustrialMachinery ManufacturingManufacturingProduct DesignProfessional Services

No H1B

Responsibilities

Considered the “Voice of Hensley” and represents the company through daily customer interactions

Demonstrates understanding and knowledge of Hensley products support promotion of Company’s products

Process orders, evaluate open orders and arrange shipments per customer’s instructions for both Domestic and International customers

Interact and coordinate with freight forwarders and Hensley logistics department to ship Hensley products to every corner of the world

Develop understanding international logistics requirements to prepare and maintain documents packages for overseas shipments. Work closely with Customers and Outside Sales Reps to resolve issues related to logistics

Manage all aspects of import and export shipments from start to finish. Prepare, analyze, and process documentation including Bills of Lading, Delivery Orders, Cargo Manifests, Packing Lists, Certificates of Origin, Shipper Export Declarations

Support Hensley’s Management and Export Control team in overseeing day-to-day business functions, procedures and compliance

Maintain and organize documentation files, material pricing, and inventory records

Ensure all activities comply with international shipping laws and regulations

Audit and review freight forwarders and logistics invoices and documents for approval

Exhibit a positive, professional image in appearance, words and actions

Develop techniques and procedures to improve and maximize current company’s Impot and Export processes

Audit Import and Export processes

Perform other duties as assigned

Qualification

Import & Export LogisticsCustoms RegulationsInternational Shipping documentsCRM software SalesforceSAPMicrosoft OfficeCustomer Service experienceCommunication skillsTime managementTrustworthiness