SpiderRock ยท 4 months ago
Senior Client Support Analyst
Chicago Office, Chicago, IL, US
Full-time
Onsite
Senior Level
$95K/yr - $115K/yrSpiderRock is seeking a polished and experienced Senior Client Support Analyst to join their service-centric Client Support team. This role involves providing trade, system, and integration support to large institution clients utilizing their low latency proprietary trading platform.
Financial ServicesInformation TechnologyInternetPayments
Responsibilities
Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:
First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
Troubleshoot system and client connectivity issues
Investigate order routing issues between SpiderRock and multiple execution brokers
Perform QA of internal trading tools, algorithms and risk applications and document as needed
Assist in client-onboarding and account creation
Work closely with our Enterprise Operations, Sales/Business Development and Development teams
Train new support analysts and lead support team efforts
Qualification
Required
Bachelor's degree or equivalent experience
Ability to resolve issues in a timely manner
Professional, motivated attitude
Strong interpersonal skills and communication
Manage multiple issues in a fast pace, high pressured technology environment
Independent self-starter and a keen attention to detail
Enjoys working in a fast paced, collaborative environment
Available to work in onsite at our downtown Chicago state of the art office
Local to Chicagoland area only or willing to relocate to Chicago
Preferred
Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
FIX protocol experience is recommended
Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures
Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
Benefits
Health insurance (medical, dental, vision)
Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
Discounted pet insurance
Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
Wellness programs
Zen Den for meditation, naps, nursing, or just to decompress
Access to unlimited snacks and beverages in our lounge area
Monthly, Quarterly, and Semi-Annual company sponsored events
401K Safe Harbor Plan and Match
Onsite gym membership
Divvy bike access
A fun and collaborative environment
Company
SpiderRock
SpiderRock is a leading provider of advanced trading, risk management, and data solutions for global derivatives markets.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Craig Iseli
Chief Operating Officer
Company data provided by crunchbase