Alliance CAS · 3 months ago
Account Specialist
United States
Full-time
Remote
Entry, Mid LevelAlliance CAS is a company focused on managing and recovering delinquent homeowner assessment accounts for community associations. The Account Specialist will engage with homeowners to collect overdue assessments while ensuring compliance with legal regulations and company policies.
PaymentsReal EstateResidential
Responsibilities
Manage delinquent homeowner accounts, overseeing the collection efforts to recover unpaid assessments
Review and update account histories to ensure all relevant information is accurate before engaging with homeowners
Update systems and document accounts correctly at each stage to ensure files move as quickly as possible to resolution
Engage homeowners via various method of communications, including phone, email, or written correspondence, to discuss account status and review payment options
Provide clear, concise, and timely information regarding outstanding balances, payment deadlines, fees, or penalties
Handle inquiries and disputes from homeowners in a professional, empathetic, and solutions-focused manner, aiming to resolve issues in a way that satisfies both the homeowner and the community association
Escalate complex issues, legal concerns, or unresolved matters to the appropriate department or management
Work with homeowners to develop mutually agreeable payment plans, including installment arrangements, or lump-sum settlements
Negotiate payment settlements or concessions, where applicable, ensuring compliance with the community association and company's policies and agreements
Audit payment plans to ensure timely payments and follow up accordingly
Maintain accurate, detailed records of all interactions, payment arrangements, and dispute resolutions
Ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA) and HOA assessment collection laws
Adhere to company policies and procedures in all collection activities
Stay informed on any changes in collection laws and best practices, ensuring compliance in all homeowner interactions
Collaborate with other departments, as needed, to facilitate smooth and efficient collections processes
Work with Collections & Dispute team members to provide backup and support, ensuring good service delivery and meeting service level agreements (SLAs)
Meet or exceed individual performance metrics, including recovery rates, call volume, and successful payment arrangements
Participate in team meetings to review best practices, provide feedback, and contribute to continuous process improvements
Special projects as assigned by supervisor
Qualification
Required
Bachelor's degree in office administration, business, or a related field required
Previous experience in collections, customer service, or a related field is required
Demonstrated organizational skills and the ability to handle multiple priorities
Exceptional communication and negotiation skills, both written and verbal
Keen attention to detail, ensuring accuracy in all tasks
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment
Customer-service oriented with a problem-solving mindset
Capable of handling difficult conversations with tact and empathy
Experienced in using collections software and other relevant computer applications
Knowledgeable about relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA)
Able to work independently and as part of a team
Preferred
Bachelor's degree in office administration, business, or a related field preferred
Experience with property management and community associations is a plus
Bilingual preferred
Company
Alliance CAS
Alliance CAS is a collection agency that provides association collection services.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Bodner
Chief Executive Officer
Company data provided by crunchbase