The Millennia Companies® · 3 months ago
Lobby Attendant - Key Tower
Key Center, Cleveland, OH, US
Full-time
Onsite
Entry Level
1+ years expThe Millennia Companies® is seeking a Lobby Attendant for their Key Tower location in Cleveland, OH. The role involves verifying visitor identities, delivering exceptional customer service, and ensuring compliance with building policies while maintaining a safe environment.
Building MaterialCommercial Real EstateConstructionFinanceProperty ManagementReal Estate
Responsibilities
Verify visitors’ identity using valid identification
Deliver outstanding customer service to all, whether first-time guests or long-term clients, through warm greetings, tailored recommendations, and creative solutions when necessary
Assist tenants, guests, and visitors promptly and professionally while following company and building policies
Seek out opportunities to surpass visitor expectations proactively
Recommend hotel amenities, local events, venues, and transportation as needed
Respond promptly and positively to all complaints, questions, and concerns
Maintain visual oversight of entry points whenever not directly engaged with tenants or visitors
Remain alert and able to disengage from casual conversations to address any security breaches or emergencies
Ensure that all visitors, messengers, and vendors comply with access control procedures as outlined by building policy
Keep constant watch over assigned areas to maximize visibility and safety
React immediately to emergencies, providing necessary support to tenants and guests
Respond to incidents including fires, medical emergencies, alarms, flooding, water discharge, elevator issues, hazardous materials, severe weather, suspicious activities, or other emergencies as required
Maintain logs, prepare incident and activity reports, and communicate with client management, life safety staff, or public safety authorities as needed
Perform additional related duties assigned by management
Qualification
Required
High school diploma or equivalent required
General understanding of customer service principles
Strong written and verbal communication skills
Ability to work independently and collaboratively as part of a team
Preferred
Preferably one to two years of related experience or equivalent
CPR and First Aid certification preferred
Experience in report writing preferred
Benefits
Medical benefits available after 30 days of employment.
Annual performance-based raises.
Free parking provided.
Uniform supplied.
Company
The Millennia Companies®
Founder and Chief Executive Officer Frank T.
501-1000 employees
H1B Sponsorship
The Millennia Companies® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
Funding
Current Stage
Late StageLeadership Team
F
Frank Sinito
Chief Executive Officer
Recent News
The Journal Record
2024-12-17
Company data provided by crunchbase