Premier Auto Credit · 4 months ago
Collector 11-30 days
Premier Auto Credit HQ, Glendale, CA, US
Full-time
Onsite
Entry, Mid Level
$20/hr - $23/hr
1+ years expPremier Auto Credit is seeking a Collector to join their team. In this role, you will be responsible for contacting auto loan customers regarding late or missed payments, negotiating payment arrangements, and maintaining professionalism while handling accounts.
Financial Services
Responsibilities
Contact customers to determine reason for payment delinquency and negotiate payment commitment
Handle accounts with speed and accuracy while maintaining professionalism
Complete phone calls to meet required performance standards and metrics
Confirm and/or negotiate payment arrangements, research any discrepancies
Must maintain strict confidentiality
Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs
Uses computerized system for tracking, information gathering, and/or troubleshooting
Respond to customer inquiries via telephone and e-mails within established time frame
Responds with accurate information pertinent to the caller's questions using professionalism and integrity
Adhere to all state and federal laws in the handling of accounts
Performs other related duties as required
Qualification
Required
Bilingual speaking, reading, and writing proficiency in Spanish/English
Prior experience in financial services or similar industry preferred
Proficient in Microsoft Office Suite or related software
Excellent organizational skills with great attention to detail
Professional phone etiquette
Experience in managing follow ups
Persuasive negotiation skills
Excellent verbal and written communication skills
Ability to keep information confidential
Ability to exercise integrity and discretion
Ability to remain professional in tense situations
Entry level typing/data entry
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss
Experienced with dialer phone systems
At least 1 year of experience in credit and collection work highly preferred
Familiar with basic skip tracing techniques and compliance related to FDCPA requirements
Associate's degree or 2-5 years of customer service experience
Knowledgeable of best practices in the auto finance industry
Prolonged periods sitting at a desk and working on a computer
Benefits
Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities.
Flexible Spending Accounts (FSA).
The company pays 80% of premiums for medical plans for employees only.
Paid time off accrual opportunity & holiday pay.
401k retirement plan (4% employer matching).
Company
Premier Auto Credit
Premier Auto Credit is one of the largest independent subprime auto lenders in Southern California.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bruce Horowitz
CFO
Recent News
2025-07-11
EIN Presswire
2025-04-07
Company data provided by crunchbase