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NCB Management Services, Inc. · 3 months ago

Collector/Agent

Sioux Falls, SD, US

Full-time

Onsite

New Grad, Entry Level

NCB Management Services, Inc. is focused on managing overdue accounts and recovering outstanding debts. The Collections Representative will be responsible for contacting customers to discuss unpaid bills, negotiating payment plans, and maintaining accurate records while ensuring compliance with relevant laws and regulations.

AccountingManagement ConsultingOutsourcing

Responsibilities

Contacting Customers: Reach out to customers through phone, email, or mail to discuss overdue accounts and arrange for payment

Negotiating Payment Plans: Collaborate with customers to establish manageable payment plans while ensuring timely debt recovery

Updating Account Information: Maintain accurate records of customer interactions, payment agreements, and account statuses in the company’s database

Researching Accounts: Investigate and analyze customer accounts to understand the reasons for non-payment and determine the best course of action

Collaborating with Team Members: Work on-site with coworkers, management, and other departments to resolve customer issues and ensure accurate account information. Participate in on-site training and development activities to enhance skills and performance

Compliance: Ensure all collection activities comply with relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA)

Problem-Solving: Identify and address any issues or disputes that arise during the collection process, working to find solutions that are acceptable to both the company and the customer

Customer Service: Provide excellent customer service by being empathetic, professional, and respectful during all interactions with customers

Monitoring Accounts: Regularly review account statuses to identify any changes or improvements and take appropriate action