First Bank (FBNC) · 3 months ago
CarBucks Account Manager- Harrisburg, PA
US
Full-time
Onsite
Mid Level
3+ years expFirst Bank (FBNC) is seeking a CarBucks Account Manager to support strategic planning initiatives aimed at increasing sales and profitability. The role involves driving sales, developing new business relationships, and managing customer accounts while promoting a positive image of the company.
Asset ManagementBankingFinanceFinancial ServicesWealth Management
Responsibilities
Drive sales and profitability within an assigned market. Align efforts with the company’s sales initiatives, while enforcing best practices
Promote brand awareness in the market, both for the company and its current independent dealer auctions and used auto dealership partners. Provide an impactful, positive image of the company and its services. Participate in industry events throughout the market, such as auctions, conventions, and professional gatherings
Perform business development and planning activities. Implement business development plans by identifying sales strategies to source, cultivate, and expand both new business relationships and existing customer utilization through focused sales activities
Create annual strategic market penetration plans, outlining clear objectives for growth targets. Support planning with market research and dealer identification
Drive the expansion/utilization of new/existing relationships with independent dealer auctions and used auto dealerships by promoting services that will benefit customers’ growth and profitability. Build, strengthen, and retain broad, positive, and lasting customer relationships by accurately aligning customer needs with credit solutions and superior service levels
Prepare and present sales presentations, matching appropriate services with needs. Communicate the full value that can be derived from each of solutions, individually and collectively
Conduct meaningful customer discovery interviews to ensure delivery of valued products and services
Lead the development of referral networks and activities, community/industry involvement, outbound calls, and collaborative calling efforts with sales management. Participate in field sales campaigns
Influence the implementation of client utilization/retention strategies. Uncover unmet financial needs. Engage the customer’s interest in financial solutions by appropriately matching their needs to services that will make a positive impact on their business productivity
Travel to manage key relationships with stakeholders and participate in closing strategic opportunities
Assist dealers in completing credit applications, processing through credit approval, contract implementation and utilization. Maintain an understanding of credit and underwriting requirements. Accurately analyze applicants’ financial information to determine the feasibility of extending credit options that are both consistent with company policy and meet the customers’ financial objectives
Present complex credit terms. Clearly communicate financial solutions, sometimes involving complex and technical details
Passionately contribute to a customer-focused environment, while managing expectations and accurately representing the company’s obligation as a credit provider
Confer regularly with management to address current performance to goal
Compile and report performance data to management, utilizing company sales software. Communicate performance issues and solutions
Plan the most effective use of travel into the territory to create, establish, and grow an extensive sales network and increase sales and profitability, as well as ensure a positive reputation for the entire company and products
Build intimate insight and knowledge of market dynamics and the competitive landscape. Understand the current and potential customers within the territory, their business, what is necessary for the customer to be successful, and the differential value that our services deliver
Support all aspects of monthly field audits. Perform physical auto inspections on dealer lots. Ensure that audits are completed and collateral verified according to company guidelines and standards
Assist in all aspects of customer service
Assist in collateral recovery efforts. Seek effective resolution of dealer issues, by leading account collection or repossession processes. Perform physical repossessions of vehicles
Manage working relationships with all areas of the Bank and CarBucks
Attend departmental meetings
Provides counsel to the Regional Sales Manager for sales, customer service, market potential
Influences strategies that require paradigm shifts/changes throughout the division
Seek on-going education to maintain a broad skill set, with a particular focus on titling laws and procedures, emerging trends and best practices
Maintain a drive to meet goals with minimal supervision required
Perform other duties as assigned by management
Work well with all members of the team
Qualification
Required
3-5 years automotive or financial service industry with a proven sales record
Familiarity with auto auctions
A proven business development professional with a drive for results. Makes decisions and commits to a course of action
Must have experience and proficiency using Microsoft Office (Word, Excel, PowerPoint) and sales management software
Excellent listening and verbal and written communication skills and the ability to interact professionally in a collaborative environment with a diverse group of internal and external contacts
Strong presentation and negotiation skills
Ability to prioritize and handle multiple assignments concurrently; proven ability to operate successfully in a demanding environment; demonstrable track record of high performance
Significant knowledge of credit products, operations, auto industry, competition, and significant technical and mechanical components applicable to the automotive business
Ability to engage with customers in the pursuit of building and sustaining long-term relationships, and having sufficient market and applications knowledge to add value in the engagement with customers
Ability to travel
Must be qualified to safely operate a motor vehicle and possess a valid state-issued driver's license
Must meet standards of a Motor Vehicle Report (MVR) review (driving record from state DMV). Must be able to maintain a good driving record
Ability to comprehend and adhere to operational controls, including compliance to all required policies and all Federal and State banking regulations, including compliance to the Bank Secrecy Act/Anti Money Laundering (BSA/AML) and Office of Foreign Asset Control (OFAC) and USA PATRIOT Act programs
High school diploma or equivalent
Company
First Bank (FBNC)
Established in 1935, First Bank is now the largest independent, full-service community bank headquartered in North Carolina.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Richard H Moore
CEO, President and Chairman
G. Adam Currie
President
Recent News
2025-10-31
PR Newswire
2025-09-12
MarketScreener
2025-06-10
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