AirLife · 3 months ago
Continuous Improvement Specialist
TX, El Paso, TX, US
Full-time
Onsite
Mid Level
3+ years expAirLife is dedicated to improving the quality of every breath, focusing on delivering high-quality breathing consumables. They are seeking a Continuous Improvement Specialist to enhance customer service and distribution center processes, utilizing Lean Six Sigma methodologies to drive operational efficiency and elevate customer experience.
Health CareMedicalMedical Device
Responsibilities
Analyze and optimize customer service workflows to eliminate inefficiencies and enhance operational performance
Lead and support continuous improvement initiatives using Lean, Six Sigma, and other structured problem-solving methodologies
Collaborate cross-functionally with Customer Service, IT, and Operations teams to implement and monitor process improvements
Develop and maintain SOPs, training materials, and documentation aligned with updated processes
Facilitate workshops and training sessions to promote a culture of continuous improvement
Track KPIs such as response time, resolution rate, customer satisfaction, and process cycle time
Conduct root cause analysis and corrective action planning for recurring service issues
Support digital transformation initiatives that enhance automation and self-service capabilities
Uphold and embody AirLife’s values in all aspects of work
Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety
Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity
Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits
Contribute to building and maintaining a positive team environment
Assure all policies and guidelines are implemented and followed
Qualification
Required
Black belt certified - Strong knowledge of Lean, Six Sigma, Kaizen, or similar methodologies
Excellent communication and facilitation skills
Proficiency in data analysis tools (Excel, Power BI, etc.) and process mapping software
Ability to manage multiple projects and influence cross-functional teams
3+ years of experience in continuous improvement, preferably in customer service or operations
Bachelor's degree in Business, Industrial Engineering, or a related field
Preferred
Bilingual (English/Spanish) is a plus, depending on location
Company
AirLife
AirLife is a healthcare company that specializes in anesthesia and respiratory care products.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hendrik Struik
Chairman and CEO at AirLife
Caitlin Anderson
Chief Administrative Officer, General Counsel, & Corporate Secretary
Recent News
2025-05-01
Company data provided by crunchbase