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Heritage Family Credit Union · 3 months ago

Member Service Representative 1 (Credit Union Teller)

Ludlow, VT

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of its members. The Member Service Representative I (Credit Union Teller) is responsible for providing exceptional member experiences and performing various transactional duties accurately and professionally.

CreditFinanceFinancial Services

Responsibilities

Greet and interact with members in a friendly and professional manner, ensuring a world class member experience during every interaction

Service members promptly, accurately, and efficiently with account inquiries, updates, troubleshooting, transactions including deposits, withdrawals, loan payments, transfers, and more

Perform a variety of other functions including but not limited to, working in a drive-up station, opening and closing the branch, disarming and arming alarms, processing night drop or mail envelopes, assisting with ATM or ITM servicing and maintenance, check scanning, and ensuring MSR station has supplies and is organized and cleanly

Adhere to all credit union policies, procedures, and regulatory requirements, which include but are not limited to, Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) products

Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by the Member Service Representative I

Proactively identify, promote, explain, and cross-sell credit union products and services

Balance a cash drawer at the end of each shift, comparing total amounts of cash and checks by utilizing computer generated reports and totals through a balance sheet

Ensure totals match and that cash and checks are balanced

Research and resolve discrepancies, communicating to the Member Service Supervisor and/or AVP, Branch Manager immediately

Establish and maintain effective coordination and working relationships with area personnel and with management

Keep the Member Service Supervisor and/or AVP, Branch Manager informed of area activities of any significant problems or concerns

Must maintain predictable and reliable attendance

All other duties as assigned

Qualification

Cash handling experienceCustomer service experienceBasic math proficiencyComputer applications proficiencyProfessionalismVerbal communication skillsProblem-solving skillsAttention to detailIntegrity

Required

High school diploma or equivalent is required

Cash handling experience is required

Strong verbal communication and inter-personal skills, problem-solving skills, excellent attention to detail, and proficiency in basic math and computer applications

High level of integrity and professionalism

Must maintain predictable and reliable attendance

Preferred

Previous experience working in a financial institution, retail, or customer service role preferred

Benefits

Paid time off in addition to paid federal holidays

Medical, dental, and vision benefits to employees who regularly work 24+ hours a week

401k match

Ongoing training opportunities

8 hours of volunteer time with an organization important to you

Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Company

Heritage Family Credit Union

Established in 1956, Heritage Family Credit Union (HFCU) is a member-owned, member-first, not-for-profit cooperative offering a full-range of financial services with locations serving Vermont, New Hampshire, New York, and Massachusetts.

Founded in 1956