Vital Design · 2 months ago
Account Manager, Maintenance & Support
Portsmouth, NH
Full-time
Hybrid
Entry, Mid Level
$40K/yr - $130K/yr
2+ years expVital Design is seeking an organized and experienced Maintenance & Support Account Manager to join their team in Portsmouth, NH. The role involves serving as a liaison between clients and the production team, overseeing activities to help clients meet their goals, and managing project execution, maintenance, and client communications.
AdvertisingFashionWeb Design
Responsibilities
Manage client expectations through proactive communication and scope management
Work with our awesome production team to get projects done on time and on budget
Become the in-house expert of the client’s business and industry
Attend weekly client status update calls and monthly client planning meetings
Manage Maintenance Schedule, Communication
Manage client billing and coordinate with Vital billing department
Schedule projects and follow ups for issues
Manage the onboarding process for clients
Manage bug fixes/troubleshoot the ticketing system
Draft project estimates and assign to Project Managers once approved
Cross department train with the Accounts Team
Audit, analyze, and report on hours in hosting, maintenance, and the ADA compliance program
Help make Vital a better place by finding opportunities to help improve our culture, our process, and our client results
Qualification
Required
Two years experience working as a project manager or account manager in an agency environment
Maintenance, client services / customer support experience
Project management software experience in keeping projects on track
A working knowledge of digital marketing strategies and best practices
Know Microsoft Word, Excel and PowerPoint and Google Docs/Sheets like a pro
Experience using programs such as Jira or Bugherd
Experience using marketing automation tools such as HubSpot, Pardot, Act-On, Marketo, Eloaqua, or Infusionsoft
Experience using other inbound marketing tools such as SEMRush, Moz, MailChimp, Constant Contact, CrazyEgg, etc
Be process-focused, with the ability to manage multiple complex projects at once
Be a team player who is prepared to work closely with a creative team
Excellent client management skills and exceptional attention to detail
Preferred
Be inbound marketing certified (via HubSpot)
Be HubSpot certified
Be Google Analytics certified
Benefits
Competitive salary
Health benefits
Simple IRA
Flexible Work From Home Schedule
Fluid workday hours (we just ask that you find time for 8 hours of work)
Freedom to choose a hybrid WFH and/or in-office schedule
Great Perks – Read all about ’em →
Company
Vital Design
Vital Design is a marketing and advertising company offering web design, inbound, and digital marketing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
Julia Ahumada
Co-Founder, Director of Brand Strategy
Zac Gregg
Managing Partner, Founder
Company data provided by crunchbase