University Health Partners of Hawai'i (UCERA) ยท 4 months ago
Intake Coordinator/Data Analyst
United States
Full-time
Remote
New Grad, Entry Level
$26.75/hr - $26.75/hrUniversity Health Partners of Hawaii is the Faculty Practice of the John A Burns School of Medicine, expanding their Telehealth Addiction Medicine program to provide no-cost treatment for substance use disorders. The Intake Coordinator will ensure a smooth onboarding experience for patients, conducting screenings, collecting information, and coordinating appointments to facilitate access to care.
Health Care
Responsibilities
Serve as the primary point of contact for all new patient inquiries via phone, email, and online inquiry forms, responding promptly and professionally
Conduct initial non-clinical screenings to determine basic eligibility for program services, explain program offerings, and answer general questions
Collect comprehensive demographic, contact, and preliminary medical/substance use history information from prospective patients with sensitivity and accuracy
Educate prospective patients on the telehealth process, technology requirements, and what to expect during their initial clinical assessment
Guide patients through the completion of initial intake paperwork, consents, and other required documentation, ensuring all necessary information is obtained
Verify patient eligibility for no-cost services and other relevant program criteria
Coordinate and schedule initial assessment appointments with appropriate clinical providers (Physicians, Psychologists, Clinical Social Workers), ensuring optimal provider utilization and patient convenience
Send appointment confirmations, reminders, and necessary pre-appointment instructions to patients
Troubleshoot basic technical issues related to telehealth access for new patients prior to their first appointment
Provide warm, empathetic support to reduce barriers to entry and encourage engagement in treatment
Maintain accurate, timely, and confidential patient records within the Electronic Health Record (EHR) system, ensuring data integrity
Adhere to all federal and state regulations, including HIPAA and confidentiality guidelines
Maintain and update patient waiting lists, ensuring timely follow-up
Collaborate closely with the clinical and administrative teams to ensure a seamless transition for patients from intake to ongoing care
Communicate effectively with providers regarding new patient schedules, special considerations, and any initial information collected
Assist in managing patient flow and ensuring appropriate caseload distribution among providers
Generate reports on intake metrics, such as inquiry volume, conversion rates, and wait times, as requested
Develop and maintain dashboards and reports to visualize key performance indicators (KPIs) related to intake, patient demographics, program engagement, and outcomes
Conduct regular data audits to ensure accuracy and integrity of information within the EHR and other data systems
Analyze trends in patient inquiries, no-show rates, and completion rates to identify areas for process improvement and inform program strategies
Collaborate with the clinical and administrative teams to define data needs and develop appropriate data collection and reporting mechanisms
Utilize data analysis to support grant reporting and program evaluation efforts
Assist with general administrative tasks to support the overall efficiency of the program
Engage in ongoing training and professional development related to intake best practices, customer service, and telehealth technology
Stay informed about program updates, new services, and changes in eligibility criteria
Contribute to continuous quality improvement initiatives for the intake process, identifying areas for efficiency and patient satisfaction enhancement
Complies with all legal requirements and company policies
Performs all other duties as assigned
Qualification
Required
Bachelor's degree in psychology, healthcare administration, or a related field
Experience in patient intake, scheduling, customer service, or administrative support within a healthcare or behavioral health setting
Familiarization with video-conferencing technology
Demonstrated understanding of the sensitive nature of substance use disorders and a compassionate, non-judgmental approach to patient interaction
Excellent verbal and written communication skills, with the ability to articulate complex information clearly and empathetically
Strong organizational skills and exceptional attention to detail
Proficiency in using Electronic Health Record (EHR) systems, scheduling tools, and basic video conferencing for scheduling and data entry
Proficient with standard office software (e.g., Microsoft Office Suite, Google Workspace) and comfortable learning new telehealth and scheduling platforms
Strong problem-solving skills, particularly for navigating patient barriers and technical issues
Meticulous attention to detail for managing patient information, appointments, and documentation
Understanding of HIPAA regulations and patient confidentiality
Benefits
The opportunity to work on the cutting edge of healthcare and transform lives for the people of Hawaii
100% employee health and dental coverage and vision
Flexible spending plan
Retirement plan with up to 3% dollar-for-dollar company matching contributions
100% company paid group Life/AD&D/LTD insurance
Employee assistance program (EAP)
Pet Insurance, Prepaid legal with competitive rates
Company
University Health Partners of Hawai'i (UCERA)
University Health Partners of Hawai'i (formerly known as UCERA) is the faculty practice organization created to support the clinical, academic, and research activities of the faculty of the University of Hawai'i John A.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kaeo Tam
CIO
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