Recovery Monitoring Solutions · 3 months ago
Alcohol Monitoring Tech Lead
Dallas, Dallas, TX, US
Full-time
Onsite
Entry, Mid Level
1+ years expRecovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX. The Alcohol Monitoring Tech Lead will oversee the Alcohol Monitoring Center, provide technical assistance, and ensure proper training and customer service for staff and participants.
CommunitiesConsultingEducationSoftware
Responsibilities
Provide training to new and existing employees on products
Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials
Assist in the completion of monthly reports
Install (office or jail) and deactivate alcohol monitoring devices on monitored participants
Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities
Perform device maintenance (typically device replacement or adjustment of strap size/fit)
Distribute reports of violation and other documents to supervision officers
Review participant fee accounts and process payments
Perform in-office drug tests on same-sex clients as necessary
Qualification
Required
1 year of Alcohol monitoring program experience required
Valid driver's license if needed to cover other offices
Company
Recovery Monitoring Solutions
Recovery Monitoring Solutions offers monitoring, case management and treatment/education services to criminal justice communities.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-12-09
Company data provided by crunchbase