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BEAT · 4 months ago

IT Knowledge Manager

San Antonio, TX, US

Full-time

Onsite

Mid Level

BEAT is seeking an IT Knowledge Manager to provide documentation, knowledge-sharing, and information governance support for the DHA Domain and Directory Services Branch. The role involves ensuring enterprise IT knowledge is captured and made accessible to support operational continuity and service improvement.

Cyber SecurityInformation TechnologyRetailSecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop, update, and maintain technical, procedural, and agreement documentation, translating complex technical content into clear, accessible formats

Support the maintenance of the DDSB SharePoint Portal, ensuring accurate, current, and secure content is available to stakeholders

Maintain a centralized repository of organizational foundation documents, ensuring accuracy, consistency, and alignment with DHA policies

Produce knowledge base articles, training documentation, SOPs, and quick reference guides to enable efficient troubleshooting and knowledge transfer

Promote situational awareness of technical changes, updates, and deployments that impact production environments

Collaborate with system administrators, engineers, and IA staff to capture lessons learned and integrate them into the knowledge base for continuous improvement

Develops -Knowledge base articles and SOPs

Updated SharePoint Portal content

Centralized repository of foundational documents

Training and documentation packages