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ServisFirst Bank · 6 months ago

Teller/CSR

Charleston, SC, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

ServisFirst Bank is dedicated to exceptional customer service and relationship building. The Teller/Client Services Representative is responsible for enhancing client relationships, processing account transactions, and providing quality service while promoting the Bank's products.

BankingFinanceFinancial Services

Responsibilities

The Teller/Client Services Representative is responsible for proactively looking for opportunities to deepen and enhance existing relationships and establishing new client relationships; assisting with all service related issues; processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing all account types; promoting business for the Bank by providing exceptional quality customer service; and performing branch clerical duties as needed

Interview clients to obtain information and establish proper identification of new clients while determining needs

Assist clients in their selection of various accounts, products and financial services available from the Bank

Ensure cross-selling opportunities are presented by applying professional sales techniques

Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing

Print temporary checks for use until ordered checks arrive, ensuring all client information is correct

Represent the Bank in various community, civic and community reinvestment functions to further enhance the Bank’s image and develop additional business

Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues

Issue official checks

Perform safe deposit duties by opening accounts, controlling access, assisting clients and processing affiliated reports (in certain locations)

Receive and process stop payment and hold orders

Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client

Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders and endorsement stamp orders

Answer telephones and direct calls to proper Bank personnel

Process debit card applications, card ordering and file maintenance

Cross-train less experienced branch personnel

Prepare routine letters, reports and forms

Assist with Teller duties as needed

Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority

Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Qualification

Customer service experienceAccountingCompliance knowledgeFinancial data analysisMicrosoft Office proficiencyData entry skillsMath skillsCross-training abilityOrganizational skillsWritten communicationVerbal communication

Required

High school diploma or equivalent

Six (6) months of customer service related Teller experience

Knowledge of basic accounting

Knowledge of and training on federal and state consumer compliance laws

Ability to analyze and interpret various financial data

Good organizational skills

Good written and verbal communication

Experience using Microsoft Outlook, Word and Excel

Good data entry/keyboarding and math skills

Excellent customer service skills

Company

ServisFirst Bank

ServisFirst Bank is a full service commercial bank focused on commercial banking, correspondent banking, cash management, private banking and the professional consumer market, emphasizing competitive products, state of the art technology and a focus on quality service.

Founded in 2005

Birmingham, Alabama, USA

501-1000 employees