Apply on Employer Site

Flexpak Corporation · 3 months ago

Customer Service Sales Support Supervisor

Aurora, CO, US

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

Flexpak Corporation is a leader in the packaging distribution industry in the Intermountain West, and they are seeking a Sales Support Supervisor to lead their Sales Support team at the Aurora facility. The role involves supervising team activities, ensuring excellent customer service, and collaborating with various departments to enhance operational efficiency.

ManufacturingPackaging ServicesProduct Design

Responsibilities

Supervise the Sales Support team at the Aurora facility, providing leadership, coaching, and support

Perform sales support duties alongside the team, including order entry, customer communication, and issue resolution

Monitor daily workflow and ensure timely, accurate processing of customer orders and requests

Act as a point of escalation for customer concerns and ensure prompt resolution with professionalism

Track performance metrics and provide regular feedback to support team development

Collaborate with Sales to align pricing, customer needs, and strategic account support

Partner with Production and Purchasing to manage lead times, backorders, and customer-owned inventory

Train new hires and reinforce best practices to maintain high service standards

Identify and implement process improvements that enhance efficiency and customer satisfaction

Ensure team adherence to company policies, procedures, and service expectations

Participate in hiring and onboarding efforts as needed to strengthen the team

Qualification

Sales support experienceSupervisory experienceERPCRM systemsCustomer service experienceProactive problem-solverMultitasking abilitiesCommunicationDetail-orientedOrganizational skillsCross-functional collaboration