Cohere Beauty · 3 months ago
Inside Sales Team Lead
Phoenix, AZ, US
Full-time
Onsite
Mid, Senior Level
$95K/yr - $105K/yr
3+ years expCohere Beauty is a diverse team of strategic collaborators, product innovators, and manufacturing professionals. The Inside Sales Team Lead is responsible for leading a high-performing Inside Sales Team, ensuring exceptional customer experiences, and maximizing revenue growth opportunities through effective team leadership and customer relationship management.
BeautyCosmeticsManufacturing
Responsibilities
Lead, mentor, and develop a team of 6-8 Inside Sales Representatives
Establish clear performance expectations and conduct regular 1:1 coaching sessions
Foster a culture of customer-first thinking, accountability, and continuous improvement
Drive adoption of best practices for communication, follow-up, and sales process execution
Oversee strategic customer accounts to ensure strong relationships and long-term retention
Serve as the escalation point for customer issues, ensuring swift resolution and proactive follow-up
Anticipate customer needs and identify opportunities for additional services, new projects, or expanded product lines
Conducts periodic business reviews with customers to assess satisfaction, share performance metrics, and align future opportunities
Manage the end-to-end sales and order process, from intake through delivery, ensuring accuracy and timeliness
Validate and approve purchase orders, confirming all details meet contract and operational requirements
Monitor project timelines and coordinate with Planning, Operations, and Logistics to ensure on-time delivery
Communicate proactively with customers on project status, delivery schedules, and any changes
Partner closely with Business Development to ensure smooth handoffs from prospect to active account, ensuring a seamless customer experience
Support BD by managing daily customer inquiries, escalating critical issues, and coordinating with BD business reviews to ensure consistent communication and drive long-term account growth, while aligning on strategy and priorities to maximize customer satisfaction and retention
Coordinate with Planning, Procurement, Operations, and Regulatory to address customer requirements and resolve challenges
Represent the Inside Sales Team in leadership meetings, sharing customer insights and process feedback
Track team KPIs, including on-time delivery, sales conversion, and customer satisfaction scores
Analyze trends in account activity to identify growth opportunities and process gaps
Provide regular updates to the Director of Customer Success Management and other senior leaders
Perform additional duties as assigned to support the overall success of the organization
Qualification
Required
Bachelor's degree in Business, Supply Chain, or a related field preferred; equivalent experience considered
3-5 years of experience in inside sales, account management, or customer relationship management in a manufacturing or CPG environment
Minimum of 2 years of supervisory or team leadership experience
Proven ability to build and maintain strong customer relationships in a fast-paced environment
Strong leadership skills with a track record of coaching and developing teams
Excellent problem-solving, decision-making, and prioritization abilities
Exceptional communication skills, both written and verbal, with the ability to engage professionally at all levels
Proficiency in Microsoft Office; experience with AS400 and CRM systems (Monday.com) preferred
Ability to manage multiple priorities while maintaining high attention to detail
Ability to maintain regular and predictable attendance
Ability to work onsite
Preferred
Bachelor's degree in Business, Supply Chain, or a related field preferred; equivalent experience considered
Proficiency in Microsoft Office; experience with AS400 and CRM systems (Monday.com) preferred
Company
Cohere Beauty
Cohere Beauty manufactures beauty and personal care products for various brands.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christine Staples
Chief Executive Officer
Tara Chacho
Senior Vice President Business Development
Recent News
PR Newswire
2025-09-30
Global Cosmetic Industry Magazine
2025-09-03
Global Cosmetic Industry Magazine
2025-08-30
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