Federated Service Solutions ยท 3 months ago
Regional Field Supervisor
US
Full-time
Hybrid
Mid, Senior Level
2+ years expFederated Service Solutions is a dynamic technology company committed to fostering a collaborative work environment. The Regional Field Supervisor oversees technician training, field operations, and quality assurance to ensure high-quality project execution and customer satisfaction across multiple job sites.
Information TechnologyIT InfrastructureWireless
Responsibilities
Train and mentor technicians in field standards, installation practices, and safety protocols
Lead project planning and attend customer-facing kickoff meetings to ensure alignment and readiness
Verify documentation, enforce process standards, and oversee complex installations and pilot projects
Conduct audits and inspections to maintain high standards across all deliverables
Perform vehicle and tool inspections, lead toolbox talks, and ensure adherence to safety policies
Identify and implement field process enhancements to improve efficiency and reduce risk
Act as the first point of escalation on-site, resolving issues and maintaining strong client relationships
Hold regular technician meetings and status updates to ensure alignment and accountability
Field documentation verification
Technician growth and training
Enforcing Technician process and industry standards
Ensure a smooth start with new projects and customers
Quality Assurance for assigned projects
Qualification
Required
2-7 years of field operations, project management or technical leadership roles (technology deployment or service industry preferred)
2-5 years hands on Technician (telematics)
Wiring, low voltage, telematic experience required
Strong understanding of installation standards, field documentation, and quality assurance practices across diverse technologies and verticals
Proven ability to lead, mentor, and develop field technicians with a focus on quality, safety, and continuous improvement
Excellent interpersonal and communication skills, with the ability to build trust with technicians and clients alike
Willingness to travel regionally for site visits, training, and project oversight
Proficiency with project management tools, documentation platforms, and Microsoft Office Suite
Preferred
PMP, OSHA 30, or relevant technical certifications are a plus; willingness to pursue advanced certifications with company support is expected
Benefits
Competitive Compensation
Focus on Culture and Employee Engagement: Emphasizing work-life balance.
Paid Time Off
Medical/Dental/Vision Plans: Starting the first of the month following hire date.
401(k) + Company Match
Profit Sharing
Flexible Schedule
Life and Disability Insurance
Employee Discounts, Employee Referral Bonuses
Company
Federated Service Solutions
Federated Service Solutions is an information technology firm that deals with wireless network design, customer support & IT infrastructure.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Laura Elgood
Chief Operating Officer
Company data provided by crunchbase