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First South Financial FCU · 5 months ago

Director of Mortgage Operations

Bartlett, TN, US

Full-time

Onsite

Lead/Staff, Director/Executive

$85K/yr - $115K/yr

3+ years exp

First South Financial FCU is a credit union dedicated to providing quality financial services. They are seeking a Director of Mortgage Operations to oversee daily mortgage department operations, ensuring compliance with regulations and delivering high-quality service.

BankingCredit CardsFinancial Services

Growth Opportunities

Responsibilities

Manage mortgage operations staff by:

Coordinating overall workflow

Developing, documenting, and updating processes and procedures to maximize efficiencies

Ensuring appropriate training needs are met

Creating and/or providing access to tools, resources, and guidelines

Assisting with complex file issues and using these scenarios as learning opportunities

Ensure that the mortgage department delivers the highest quality service possible

Work with the mortgage management team to ensure compliance to mortgage regulations

Write and update QC, Underwriting, and other In-House Lending Policies

Serve as administrator for LOS and Servicing System. Program, test, and perform updates as necessary

Build, maintain, and monitor vendor relationships to ensure that service level agreements are met and communication is efficient

Research new products and services offered by vendors to the mortgage industry, including exploratory calls with the vendor and assessing cost vs. benefit

Write proposals for senior management recommending consideration of new vendors

Build, maintain, and monitor investor relationships to ensure that service level agreements are met and communication is efficient

Set up and administrate mortgage vendor websites, including integration with LOS

Build and maintain relationships with other credit union departments to build awareness and educate others on mortgage lending, as well as identify room for growth, efficiency, and improvement

Work with SVP of Mortgage Lending, Sales Manager, and Marketing to develop products and procedures to enhance the credit union’s product mix and boost overall loan sales

Perform employee evaluations and monitor employees’ progress

Hire and retain the best personnel available

Manage the incentive plan for mortgage operations staff

Collaborate with the mortgage management team to set goals and plan for staffing needs

Assist in developing a dynamic vision for the mortgage department that fits into the organizations short and long-term goals

Provide leadership and set an example for employees concerning manner, dress and professionalism

Commit to self-improvement via seminars, classes, and trade related readings

Perform other related duties as assigned by the Senior Vice President of Mortgage Lending

Qualification

Mortgage management experienceMortgage lending knowledgeDegree in BusinessFull service mortgage departmentVendor relationship managementLeadership skillsCommunication skillsTeam management

Required

A Bachelor's degree in Business related field, preferably with related Master's Degree. Extensive experience will be considered in the place of formal education

An in-depth knowledge of mortgage lending and servicing

3+ years of mortgage management experience

Proven experience in managing a full service mortgage department