Northrop Grumman Federal Credit Union · 3 months ago
Mortgage Loan Operations Manager- Hybrid
Gardena, CA, US
Full-time
Hybrid
Senior Level
$111K/yr - $167K/yr
5+ years expNorthrop Grumman Federal Credit Union (NGFCU) is a strong credit union that values its employees. The Mortgage Loan Operations Manager is responsible for overseeing the daily functions of the mortgage operation staff, ensuring compliance with service level agreements and lending policies, and developing necessary training materials and procedures.
Credit BureauFinanceFinancial ServicesInsurance
Responsibilities
Manage the operational functions of the real estate loan process
Ensure that approved policies, procedures, and regulations are updated and adhered to
Assists in setting and achieving goals and objectives of the department
Resolves problems and complaints of members and reviews problem files with staff to provide direction and support
Hold regular performance assessment and coaching meetings with staff
Identify potential production or process challenges, and proactively resolve them
Work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity
Exercise good judgement to approve/deny day to day operational exceptions after reviewing compliance reports in consultation with senior management
Participate in or lead department and organizational meetings as directed
Act as the main escalation point for all issues that may arise within the operational functions of the department
Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, ECOA, Fair Lending and HMDA
Ensure department compliance with all NGFCU policies and procedures
Provide staff guidance, support and cross training in various functional areas as needed
Provide excellent quality service that meets the standards set forth by NGFCU
Exercises the usual authority of a Manager concerning staffing, performance appraisal, salary recommendations, promotions and terminations
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience
5-7 years' mortgage operations management experience
Strong knowledge and proficiency of Microsoft Office Outlook, Word and Excel software
Strong knowledge of Fannie Mae selling guidelines, underwriting requirements, and technology tools/integrations
Strong knowledge of TRID/TILA/RESPA regulations and HMDA requirements
General familiarity with various state level mortgage closing requirements, funding requirements, and escrow/attorney states best practices
Excellent leadership and coaching skills
Must communicate and work well in a team environment
Demonstrate willingness and ability to coach and support employees and staff members
Ability to quickly learn new systems and technology
Develop create and apply new policies and procedures
Ability to multitask and maintain an organized manager's dashboard to have full visibility of employee's day-to-day workflow
Ability to step in and assist in other department functions as needed
Must work well independently and be self-motivated
Must possess and consistently demonstrate strong leadership, management, and communication skills (verbal, written, listening, presentation)
Benefits
Medical
Dental
Vision
Disability and life insurance
401(k)-profit sharing plan with employer matching
Company
Northrop Grumman Federal Credit Union
Northrop Grumman Federal Credit Union provides members with financial support through credit loans and insurance.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Rabinowitz
Chief Executive Officer
Aaron Hibbard, NCCO, NCRM
Chief Compliance Officer
Recent News
2023-04-04
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