MW Logistics · 4 months ago
Onsite Logistics Account Manager
Dallas, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expMW Logistics is currently positioning itself for growth and is seeking an Onsite Logistics Account Manager to join their team. The role focuses on establishing and managing relationships with carrier partners while ensuring exceptional service to clients through efficient freight execution and proactive communication.
LogisticsSupply Chain Management
Responsibilities
As a Logistics Account Manager, you will serve as a key point of contact for our customers, ensuring timely and efficient freight execution while delivering exceptional service
You will manage client relationships, coordinate shipments, and collaborate closely with carriers and internal teams to drive successful logistics solutions
Serve as the primary liaison for assigned customer accounts, ensuring clear communication and proactive issue resolution
Monitor and track in-transit loads, providing real-time updates and ensuring on-time performance
Manage and track rates with carriers
Book carriers and build loads through Quickbase system (Training will be provided)
Develop and manage carrier base for consistent lane specific volumes
Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver. This includes, but is not limited to:
Shipping Notices
Rate requesting with carriers
Contacting Transportation Managers for missing information related to deliveries
Generating Bill of Ladings for shipments
Maintain carrier satisfaction, provide high quality service, and work ethic while representing MWL
Manage order entry and create orders for customers through systems, phone, and email as needed
Follow customer SOPs during the booking and dispatching process
Provide and required reporting to management. Follow Accessorial Approval processes when requesting an accessorial approval
Qualification
Required
Bachelor's degree in marketing, logistics, supply chain or related field
Must have a minimum of 2 years' demonstrated freight broker experience
Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
Strong data analytical skills
Excellent written and verbal skills with emphasis on professional phone and email etiquette
Superior organizational skills with high attention to detail
High customer service orientation
Team player with proven ability to excel in a team-based environment
Possess a sense of urgency, flexibility, and assertiveness
Ability to multi-task, plan/prioritize and execute in a timely manner
Ability to handle a fast-paced environment with rapidly changing priorities
Quick learner with ability to receive and give clear instructions
Demonstrates elevated level of professionalism, critical thinking, and judgment to solve problems efficiently/effectively
Preferred
Strong initiative and can work independently
Takes initiative to assess and improve operational efficiencies of normal work tasks
Excellent time management and prioritizing skills
Takes pride in work, exhibiting accuracy and attention to detail
Solution-oriented mindset
Ability to work in ever-changing, dynamic, fast-paced environments
Company
MW Logistics
MW Logistics is emerging as one of the leading third-party logistics providers in North America.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mitchell Ward
CEO
Pamela Wills-Ward, SPHR
Chief People & Strategy Officer @ MW Logistics/President MW Cares Foundation
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