Historic Pearl · 4 months ago
Venue Associate (Stable Hall at Pearl)
SILVER VENTURES, San Antonio, TX, US
Full-time
Onsite
New Grad, Entry LevelHistoric Pearl is seeking a Venue Associate to ensure the smooth operation of events and provide an exceptional experience for guests. The role involves various responsibilities including ushering, ticketing, and security, all aimed at maintaining a welcoming and safe environment for attendees.
Food and BeverageHotelReal EstateRestaurants
Responsibilities
Greet and assist guests with a friendly and professional demeanor
Guide patrons to their seats, ensuring they find their designated areas efficiently
Provide information about venue amenities, event schedules, and safety protocols
Monitor seating areas to ensure compliance with venue policies and ticket requirements
Maintain cleanliness and organization throughout the venue, including lobbies, restrooms, seating areas, and backstage spaces
Perform routine cleaning tasks such as sweeping, mopping, and waste removal before, during, and after events
Restock supplies in restrooms and other areas as needed
Report maintenance issues or hazards to supervisors promptly
Assist with the setup, operation, and breakdown of stage equipment, including lighting, sound systems, and props
Support performers and production crews by moving equipment, setting up backdrops, and ensuring stage readiness
Follow technical instructions and safety guidelines during load-in and load-out processes
Collaborate with the production team to ensure seamless event execution
Monitor entrances, exits, and event spaces to ensure guest and staff safety
Check tickets, credentials, and bags to prevent unauthorized access or prohibited items
Respond calmly and effectively to incidents, conflicts, or emergencies, following venue safety protocols
Patrol the venue to deter disruptive behavior and maintain a secure environment
Scan tickets at entry points and verify their authenticity
Assist guests with ticket-related inquiries, such as seating assignments or upgrades
Manage entry flow to prevent overcrowding and ensure a smooth guest experience
Report ticketing discrepancies or issues to the box office team
Process ticket sales, exchanges, and refunds using ticketing software
Answer guest inquiries regarding event details, pricing, and availability
Handle, credit card, and digital payment transactions accurately
Maintain organized records of sales and report any discrepancies to supervisors
Set up and manage merchandise booths, displaying items attractively and restocking as needed
Process merchandise sales using point-of-sale systems and handle payments securely
Engage with guests to promote merchandise and answer questions about products
Qualification
Required
Strong communication and interpersonal skills to interact with diverse guests and team members
Ability to multitask, prioritize, and adapt to changing demands in a fast-paced environment
Ability to perform physical tasks associated with the role, including standing for extended periods, lifting items up to 50 pounds, and engaging in manual activities as needed to support event operations
Basic computer skills for operating ticketing and point-of-sale systems
Availability to work evenings, weekends, and holidays as required by event schedules
Demonstrated commitment to delivering outstanding guest experiences, with a collaborative and solutions-oriented approach
Preferred
High school diploma or equivalent preferred
Previous experience in customer service, event operations, or a related field is a plus but not required
Company
Historic Pearl
Pearl is a dynamic neighborhood built around the historic Pearl Brewery, which operated from 1883 to 1999.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mesha Millsap
Chief Executive Officer
Christina Puente-Sandoval, SHRM-CP
People & Culture Strategic Partner
Recent News
San Antonio Business Journal
2025-02-06
2024-10-27
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