Burke & Herbert Bank · 3 months ago
Quality Assurance Specialist
Moorefield, WV, US
Full-time
Onsite
New Grad, Entry LevelBurke & Herbert Bank is a financial institution seeking a Quality Assurance Specialist to ensure the integrity of systems data and compliance with operational policies. The role involves conducting quality assurance reviews, processing legal documents, and collaborating with departments to support continuous improvement efforts.
Financial Services
Responsibilities
Support the Business Assurance Manager in executing the operational plans set forth by the Director of Business Support and Delivery, ensuring alignment with organizational goals
Collaborate with the Business Assurance Manager to track, analyze, and report key performance metrics critical to the department's effectiveness and alignment with organizational objectives
Perform detailed reviews of system data points, input information, maintenance changes, documentation, and transactions in accordance with established Quality Assurance Procedures. Ensure compliance with internal policies and external regulations
Track identified issues from quality assurance reviews and follow up until resolutions are achieved. Ensure that corrective actions are properly implemented and documented
Assist in identifying trends or recurring issues within the quality assurance process to support continuous improvement efforts and mitigate potential risks
Maintain up-to-date knowledge of the company’s operational policies, procedures, controls, processes, and regulatory requirements that impact the Quality Assurance Review process
Receive, review, and process legal documents such as summons, subpoenas, levies, garnishments, and similar requests. Ensure a timely response in compliance with all deadlines
Act as the point of contact for attorneys and external agencies, clarifying the scope of legal requests to ensure proper and timely provision of requested information
Collaborate with various departments (e.g., legal and operations) to compile the necessary records and documents required to respond to legal document requests, ensuring compliance with due dates
Work with other departments to ensure quality assurance reviews verify that policies, procedures, controls, and regulations are being adhered to throughout the organization
Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy
Assist with audits, regulatory reviews, and examinations by gathering relevant documentation requested by auditors or regulatory bodies
Perform additional tasks and responsibilities as directed by the Business Assurance Manager or Director of Business Support & Delivery
Qualification
Required
Associate or bachelor's degree in business administration, finance, or a related field or equivalent related experience (e.g., quality assurance, auditor, or similar role)
Preferred
Knowledge of regulatory compliance, legal processes, and financial institutions is a plus
Company
Burke & Herbert Bank
Burke & Herbert Bank provides banking services for personal, business, and wealth management needs.
Founded in 1852
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Boyle
President and CEO
Jennifer Schmidt
Executive Vice President & Chief Risk Officer
Recent News
MarketScreener
2025-12-18
Morningstar.com
2025-10-31
Company data provided by crunchbase