IonTuition ยท 3 months ago
Customer Service Rep / Call Center - 100% Remote
United States
Full-time
Remote
New Grad, Entry Level
$17.50/hr - $18.50/hrIonTuition is an employee-driven organization focused on providing meaningful customer service to students and alumni. As a Customer Service Associate, you will manage inbound and outbound calls, assist customers with inquiries, and ensure compliance with various requirements while meeting performance metrics.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals
Provide timely, accurate, and professional assistance on all inquiries
Document and update customer information in the CRM system
Follow escalation procedures and company policies to ensure resolution
Maintain compliance with all federal, state, and client requirements
Apply training materials effectively and share knowledge with team members
Meet or exceed all performance metrics and KPIs
Qualification
Required
Access to reliable internet connection
High school or equivalent
Ability to establish and maintain rapport through effective communication and timely follow-up with customers
Attention to detail
Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
Must be a self-starter with a great degree of internal motivation
Ability to operate and navigate various technical devices and systems
Ability to troubleshoot common computer issues
Benefits
Medical Benefits through Cigna
Dental Benefits through DeltaDental
Vision Benefits through DeltaVision
Flexible Spending Account
Short and Long term disability
Life Insurance
401(k)
Company
IonTuition
iontuition is a employee centric partner financial company located in Rolling Meadows.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Brent Givens
Executive Vice President Business Development
Company data provided by crunchbase